T Mobile contract

bargain76

I have a problem and was wondering if anyone had experienced this so could help me. I signed up for a T-mobile contract last week for the Motorola Motosmart deal £5 monthly. Yesterday I received the handset and registered online to view my bills and this is what I got: Last Bill Amount Due £257.00 (outstanding balance : £250.00) so when I contacted them they said it is a deposit for international calls, that you won't be using your phone abroad and that she(kind lady) is going to fix that. Ok then why £7 and not £5 like in the contract? So they made me go to the nearest T mobile (everything everywhere) so they can confirm my postcode which was necessary for the offer to be applied otherwise £7 per month. So I've done that, went to the shop, they called there, confirmed my id etc. So she(kind lady) assured me that the discount of £2 will be applied if not on this bill then on the next bill and that she is going to monitor the account. So I said ok thank you very much. This morning I have checked the online bill and to my shock it still says the same (£257 will be taken on 24.09.2012) Called them again and they assured me that they would take only £7 (not £257) Asked for some kind of confirmation, she couldn't do that. So I am really stressed now and definitely didn't sign up for this.

Any advice guys? Thank you.

OneADay

Don't understand what the international calls £257 stuff is about but if they have confirmed all will be sorted out, it can take a while for the online to update.

Your best is to try to get something in writing by emailing them via Contact Us - put in there you want confirmation - someone will normally try to ring you from t-mobile, don't answer and then they send you an email. Stupid init..

bargain76

Thank you. Basically they said that it will show in the next statement not in this months statement. (in this statement it will say £257 instead of £5) . I don't know to be honest.
I will email them. Thank you.

dazzadub

complain via there website

bargain76

Sorted guys. They contacted me and updated to £5 monthly.
Thank you for the advices.