CrapiPhone repair by Ologic

magicbusdriver

I sent my iPhone off to Ologic to repair under a nationwide insurance home insurance claim. The phone came back and immediately overheated when I put it on charge out of the box. I sent it back. Ologic now say the phone has additional water damage and I need to make a second claim. I am saying that the phone was never repaired properly and any damage happened in their care. Nationwide are holding to this line as well and asking me either to get a second report on the phone or make a second claim which I will not do.

Any advice on this ? Who within Nationwide insurance would have the authority to instruct Ologic to make a repair at no cost to me by waiving the excess and no further premium increase. The call centre seems to only read of a script.

I have so far logged a complaint with customer services.

Many thanks

Buzby

Second report is the only way forward. However, calculating when the water damage occurred is not going to happen, the will only confirm that at some time it has been exposed. Since this presumably would have been reported to you at the time of the first repair, your response would be you didn't have it long enough to get it wet.

robert283

the techs are good in this company but management ethics and working practice leave a lot too be desired.Martin on the ofchance if you do read this please contact me .

[Deleted User]

Put in a formal complaint with Nationwide, and if that doesn't get it resolved go to the ombudsman. The onus is on them to prove their repaired it correctly, otherwise you are well within your rights to reject their work.

Shesaid

Crap repair!... they've recycled a part onto my Macbook and are now denying it... and that's just what I can see. Apparently it was maybe damaged in transit - when I saw it being cocooned in foam inside a rigid plastic box.
The whole experience has been traumatising... everyone refusing to accept responsibility. Nationwide contracting out to DVS and that company contract out to Ologic who have only one guy there able to fix Apple laptops... and of course me in the middle trying to coordinate it all. They should be ashamed. I've had to go to Apple to get it fixed properly which took minutes and only under the lights in their store did I see the damage to the keyboard casing they replaced because of a fluid spill. I'm now into week five and I'm furious and frustrated as this will be the third visit to Ologic and I'm just off the phone to a Nationwide senior claims advisor who managed to make it worse by at times being petty.
Fifty next year and had house insurance since aged twenty-one.. never claimed it over an accidentally damaged item and this is my first experience! How can a company who you've been paying for years just hand you over to another completely different one?

DARREN_FUGE

Ologic are useless. They cause more damage to laptops and other things. My HP laptop has gone in for repairs five times now no thanks to Ologic. The first time it went in I only needed a new DVD burner put in. When my laptop was returned my laptop was very laggy where Ologic damaged the hard drive and they put a very cheaply made DVD burner in that was more fragile than the other one. The second time it went in for repairs to get my hard drive repaired and to get a more secure DVD burner, Ologic ignored the DVD burner and they exchanged my hard drive for a second-hand hard drive that wasn't made by HP and Ologic broke my mouse where it was jammed on an auto left click. With the hard drive they put in, all my HP updating software was gone, my HP technical support was gone and my HP repair tools was gone. Also my Recovery software that rests my laptop back to the original factory settings to fix major crashes was gone. I sent my my laptop back in again to get an HP hard drive put back in and to get my mouse fixed and to get my DVD burner replaced for a more secure one and they ignored my DVD burner again, they never fixed the mouse and they only installed some HP updating software. I noticed the front of my laptop was replaced and I wonder why when there was nothing wrong with it in the first place, unless they broke that as well. Due to them installing the HP updating software after the boot up, this means if I get any Recovery software added and I use the Recovery, it will delete my HP updating software so I'll be back without it. The only time software is replaced after using Recovery is when the software is pre-installed in a hard drive where it goes through an auto-installation through setting-up windows after the Recovery. I had to send my laptop off again to Ologic and I spoke to a man on the phone and he was so ignorant and denial. He denied their repair people caused all that damage to my laptop so he was either blaming me or the couriers. Ologic caused it because DPD Couriers always packed my laptop very well in a sealed protective case and I know I never broke anything. Those other pieces of hardware were fine until Ologic got their hands on my laptop and I read on the internet about other people getting stuff back from Ologic more broken. When I told the man on the phone at Ologic, he never wanted to know about all those reviews. When I mentioned about my HP hard drive that I'm entitled to have replaced, the man at Ologic told me my extended warranty doesn't cover software. Even if it does, Ologic broke my hard drive so they should fix it and make it be 100% HP as it was before they broke it. When I asked the man at Ologic about my Recovery software, he told me I have to sort that out. I told him I don't know how to. Then he told me I should take my laptop to a PC specialist. They will charge me money. Why should I pay money to get something fixed that Ologic broke in the first place? As I said, Ologic broke it, they fix it. I never paid for an extended warranty to fork out on extra costs that Ologic caused in the first place. Interesting over something else. The man at Ologic told me my extended warranty doesn't cover software. One of them installed that HP updating software expecting me to leave it at that. Not on their nelly. Ologic are not qualified at all. They cause more damage than fixing things and then they act all ignorant and denial and they refuse to answer question when they know they are in the wrong as well as lying. I said "lying" because when I told the man on the phone at Ologic about my hard drive being second-hand, he asked me why I think that. So I told him, when I booted-up my laptop I went straight to my Desktop where I never had to go through the setting-up Windows and registering my name and password to Windows. Then I told him all my Microsoft updates were already installed apart from Windows 10 and Skype. The man on the phone at Ologic told me the hard drive isn't second-hand because the repair man had to boot my laptop up. That man at Ologic lied because why would the repair man send over an hour downloading and installing about 176 updates and waiting longer for my laptop to configure them after rebooting when he has other laptops to deal with. The man on the phone at Ologic lied. Not I have Littlewoods involved and they are disgusted with Ologic and I'll be reporting Ologic to The Trading Standards. Just think, I only needed a new DVD burner and I got all this damaged and hassles causes by Ologic. The bad reviews I found on the internet about Ologic is evidence where those angry people are like witnesses. I wouldn't be surprised if Littlewoods got other complaints about Ologic where Littlewoods no longer want Ologic as their repairing service because Ologic are making Littlewoods bad. OLOGIC, YOU CARDS ARE MARKED AND YOU'LL BE UNDER FURTHER INVESTIGATION!

chris_m

They also failed to get your carriage return key working

FutureGirl

OLogic have 3 attempts at repair, if there is still issues then the insurer will replace the item.

Your policy will stipulate repair before replace, which you agree to when taking out the policy. OLogic are, for the majority of times, really good.

TechSavver

In response to Darren Fuges post.


Funny Hp make harddrives for laptops :rotfl:. Sounds to me all your complaints are self inflicted. You should always make a backup of your data and always get the option to create backup disks.
Of course a repair centre would not have them.

I personally think your being over the top and where seeking a replacement machine!,

One thing though you made me LOL :T you know nothing about laptops for sure should you even own one

forgotmyname

Seems someone forgot they do not have TARDIS.

Or you do have one and you appear to have missed 2015

OLD THREAD ALERT!

Blibble

> Criticizes poster's computer literacy
> Fails to realise comment is 2 years out of date.

Say whaaa'?