AdditionsDirect KICKING CUSTOMERS OUT!

insight101

Email received today after making an order online with AdditionsDirect.

I have made many orders and have had a few problems and had no previous warning emails just this email saying DO NOT BUY FROM US AGAIN.

I have 2 accounts with Additions direct 1 pay by Credit card, 1 account I pay on time and in full on invoice.

I use the account because they made so many errors ie pricing and promotional codes they have sent me not being taken off.

I have then after nearly every order email or phone to get this sorted out.

Am I too much of annoyance for them?



Dear Mrs *****
Thank you for your order.

Although we have really valued your custom during the time you
have shopped with us, we have identified that you tend to return
more items to us than you buy on your account.

Having built our reputation on the high quality of the design,
fabric and fit of our clothing, we can only assume that our catalogue
just does not deliver what you really want.

We have, therefore, reluctantly decided not to send you any further
catalogues or accept any further orders on your account. In the
meantime, if you still have an outstanding balance on your account,
please continue to make your payments in the normal way until
the balance is cleared.

Sorry for any disappointment caused

Regards
Sue Bowman
Internet Customer Services

chinagirl

I know its not funny, but I got a mental picture of Victor Meldrew when I read your post. I am sure you are nothing like him, but hopefully you can see the funny side.

However, it is good to hear people standing up for their rights from time to time, shows the big company bosses they don't have absolute power.

insight101

This email was the last straw.
Every order I placed they made a mistake and they are not going to get more money out of me than they should.
What's the point of their 14 day approval guarantee if they don't like customers using it.
If that makes me a Victor Meldrew thats fine by me, I won't take c**p from them.
I will always stand up for my rights and I won't let this company treat me or anybody else this way.
They don't deserve customers.

magoogy

i stopped using these because they made sooo many mistakes and then tried to charge me for them - i only owed a bit so i paid it up - now i cannot get rid of them - they keep phoning me with special offers and i keep telling them i wouldnt buy off them again ......

soolin

A woman at work had that same letter a few months back, all her contact was via snail mail and phone so her letter came in the post.

She was always buying thimgs and had a huge account with them which she paid off in full each month. She also phoned them to point out that in one of the promotional leaflets she had received only days before it gave the impression that you were encouraged to order two items the same in different sizes so you had the convenience of getting the exact fit right at home and could then return the wrong size.

She was told by the phone operator that too many people were using them like they used to use the old catalogues, buying huge amounts of things and only buying one or two each time and returning the rest. The were really aiming themselves ata market where you only bought what you wanted and returns were kept at an absolute minimum.

My colleague also pointed out that if they marked their sizes properly she wouldn't have to return so many things.

Soo