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Surveyor turned off my Electric! Who do I complain to?
ITtim
Posts: 437 Forumite
We've sold our house (stc) and the buyer had their surveyor visit us today.
We arrived home this evening at about 7.45 to find we had no electric.
On closer inspection it appears that the surveyor had turned off each individual RCD (the main switch was still on) Looking at the hot water timer it had been off since about 11.00am
Now we have defrosted food and possible long term damage to our Tropical fish (Although they look ok at the moment :j) Plus the wifes not had her soaps record (so not all bad)
Should I complain? and who to?
(We better get a glowing report! :mad:)
We arrived home this evening at about 7.45 to find we had no electric.
On closer inspection it appears that the surveyor had turned off each individual RCD (the main switch was still on) Looking at the hot water timer it had been off since about 11.00am
Now we have defrosted food and possible long term damage to our Tropical fish (Although they look ok at the moment :j) Plus the wifes not had her soaps record (so not all bad)
Should I complain? and who to?
(We better get a glowing report! :mad:)
kicking squealing gucci little piggy.
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Comments
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1. Up to you!
2. Who too? the clue is in the question.0 -
Is it sensible to complain? not sure who they are
kicking squealing gucci little piggy.0 -
Frozen food, if you keep the door closed, is still OK for 24 hours. So, for that, should have just turned the leccy on again and not had anything from the freezer for tea.0
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Advise your agent first thing tomorrow morning and ask them to diary your report as being given today. Basically you want the report to be made before you raise a complaint - but you want a record made before the complaint.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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PasturesNew wrote: »Frozen food, if you keep the door closed, is still OK for 24 hours. So, for that, should have just turned the leccy on again and not had anything from the freezer for tea.
Some of the stuff looks like its thawed. Certainly wouldn't chance some of it.kicking squealing gucci little piggy.0 -
DVardysShadow wrote: »Advise your agent first thing tomorrow morning and ask them to diary your report as being given today. Basically you want the report to be made before you raise a complaint - but you want a record made before the complaint.
Thanks, I don't want to rock the boat, its not the end of the world but just a bit put out that a surveyor could be so poor as to turn it off. I certainly think he/his company needs to be made aware of it.
I guess that suggests our buyer is having a full survey done!kicking squealing gucci little piggy.0 -
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OP, what evidence you have that he did this? Could it have been an electrical spike on the mains?
I agree the surveyer was probably the one who did it, but can you prove it?
Claim for the defrosting off your insurance and forget it/Few people are capable of expressing with equanimity opinions which differ from the prejudices of their social environment. Most people are incapable of forming such opinions.0 -
Tripping ALL the circuit breakers? Nope.OP, what evidence you have that he did this? Could it have been an electrical spike on the mains?Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Photograph everything that is damaged and not useable, estimate the cost of replacing, write a letter to the buyers via the agent or solicitor, they can claim from the surveyor. Definitely discard raw chicken or prawns, but veggies and the like are fine even if thawed as long as meat or fish could not have dripped on them.Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0
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