Loans Direct UK [text removed by MSE Forum Team] Processing Fee

poppasmurf_bewdley

Close your bank account and open a new one is the first thing to do. Immediately. Then instruct your bank that, as far as you are aware, you didn't authorise these payments.

But, unfortunately, for you, you did. In your search for a loan you have put your bank card details into at least one site and clicked on the Terms & Conditions which will have told you you are paying for a service. These companies can't guess your card details, you gave them out.

Look back at the T&C and make a claim back for all your money under the 14 day cooling off period you have by law. Do as it says in the T&C. Phoning and emailing is no good unless it says you can in the T&C.

Gaz83

You need to think carefully which companies you had "been searching for a loan around the days that they debited my account". Investigate your search history. There are quite a few companies that operate under the Loans Direct umbrella.

Once you have that information, then it's a case of writing to them requesting a refund, less £5 processing fee. It can take 30 working days. If you don't get the refund by then, take it to the next step.

Ultimately, one of three things must have happened:

- You have applied for a loan with one of Loans Direct's 'sister' companies and given your debit card details

- Someone you know has applied for a loan with one of Loans Direct's 'sister' companies and given your debit card details

- Your card has been cloned and someone you don't know has applied for a loan with one of Loans Direct's 'sister' companies and given your debit card details.

poppasmurf_bewdley

Gaz83 wrote: »

Once you have that information, then it's a case of writing to them requesting a refund, less £5 processing fee. It can take 30 working days. If you don't get the refund by then, take it to the next step.

You don't need to do this unless you are out of the 14 day period you have by law to change your mind. Then you won't lose that £5. Why give them even that amount?

riccardouk

Thanks for the advice. - It's ludicrous that these people can get away with what they do. Not one thing informed me that i'd be paying for anything (other than a loan). I never received any T&C's or notification that i'd be charged by them. Neither company have contacted me once directly.

I've used PDL's for years on occasions when i've been so desperate, i know my way around these sites and the formalities. I'd never pay this amount for a "membership" fee for anything. These loan companies charges are ridiculous at the best of times - why anyone would willingly hand over 70 quid on top of that for the sake of forwarding a few emails to you just boggles my mind. The best part is, i never even accepted any of the "offers" they sent me. :mad:

If i thought i'd made a mistake or missed something on the page, saying i'd allow them to charge me for the service i'd hold my hands up to it. I'm damn sure i never got told about any membership fees or charges for the service. Which is why i'm so annoyed at the whole situation.

I've been right through my search history and not one thing leads back to either of these websites. It's so frustrating, not even an email to confirm membership or login details.

I'm about to write both a letter cancelling my "membership" and requesting a full refund. Thanks for the advice and your speedy replies!

Gaz83

riccardouk wrote: »

Thanks for the advice. - It's ludicrous that these people can get away with what they do. Not one thing informed me that i'd be paying for anything (other than a loan). I never received any T&C's or notification that i'd be charged by them. Neither company have contacted me once directly.

I've used PDL's for years on occasions when i've been so desperate, i know my way around these sites and the formalities. I'd never pay this amount for a "membership" fee for anything. These loan companies charges are ridiculous at the best of times - why anyone would willingly hand over 70 quid on top of that for the sake of forwarding a few emails to you just boggles my mind. The best part is, i never even accepted any of the "offers" they sent me. :mad:

If i thought i'd made a mistake or missed something on the page, saying i'd allow them to charge me for the service i'd hold my hands up to it. I'm damn sure i never got told about any membership fees or charges for the service. Which is why i'm so annoyed at the whole situation.

I've been right through my search history and not one thing leads back to either of these websites. It's so frustrating, not even an email to confirm membership or login details.

I'm about to write both a letter cancelling my "membership" and requesting a full refund. Thanks for the advice and your speedy replies!

What other loan company websites did you use at that time?

poppasmurf_bewdley

riccardouk wrote: »

Thanks for the advice. - It's ludicrous that these people can get away with what they do. Not one thing informed me that i'd be paying for anything (other than a loan). I never received any T&C's or notification that i'd be charged by them. Neither company have contacted me once directly.

I've used PDL's for years on occasions when i've been so desperate, i know my way around these sites and the formalities. I'd never pay this amount for a "membership" fee for anything. These loan companies charges are ridiculous at the best of times - why anyone would willingly hand over 70 quid on top of that for the sake of forwarding a few emails to you just boggles my mind. The best part is, i never even accepted any of the "offers" they sent me. :mad:

If i thought i'd made a mistake or missed something on the page, saying i'd allow them to charge me for the service i'd hold my hands up to it. I'm damn sure i never got told about any membership fees or charges for the service. Which is why i'm so annoyed at the whole situation.

I've been right through my search history and not one thing leads back to either of these websites. It's so frustrating, not even an email to confirm membership or login details.

I'm about to write both a letter cancelling my "membership" and requesting a full refund. Thanks for the advice and your speedy replies!

But these companies didn't guess your bank card details. You MUST have given them out. If you didn't, where did they get the information? It's no use being in denial. You must find out where you gave your details or you will be in this situation again.

riccardouk

poppasmurf_bewdley wrote: »

But these companies didn't guess your bank card details. You MUST have given them out. If you didn't, where did they get the information? It's no use being in denial. You must find out where you gave your details or you will be in this situation again.

I'm not in denial, but i also didn't give these specific companies my details. Not at any time did was i forwarded to these 2 companies websites to enter any payment details, or bank info.

I'm also not implying that anyone guessed my bank details. I think what's happened is the search has took my details to find me a lender, it hasn't come up with anything - so its forwarded the search on to a 3rd party (LD). Then in come all the emails, texts and phone calls and out goes my money.

Gaz83

riccardouk wrote: »

I'm not in denial, but i also didn't give these specific companies my details. Not at any time did was i forwarded to these 2 companies websites to enter any payment details, or bank info.

I'm also not implying that anyone guessed my bank details. I think what's happened is the search has took my details to find me a lender, it hasn't come up with anything - so its forwarded the search on to a 3rd party (LD). Then in come all the emails, texts and phone calls and out goes my money.

What other loan companies did you use? Loans Direct have a number of sister companies.

Pixie5740

riccardouk wrote: »

Hi everyone,

Towards the end of last week i used google to pull up some payday lenders. I used a loan search engine (not sure which one it was, but it was neither of these 2) I knew it was free because i didn't have a penny in my account for them to take by the end of the month so what would i be doing wasting my time PAYING for someone to find me a company i can find myself with a simple google search.

A loan search engine? Did this search engine require you to enter your debit card details?


I don't know how they have taken it upon themselves to steal money from me when i haven't gave any consent to them to do so. I've never accepted or signed an agreement with either. - I assume they took my details from the search i made online through the loan search.

You gave consent for these companies to take money from your account when you gave them your debit card details and checked the box confirming that you had read the terms and conditions.

I just don't know where to turn or what to do, i'm hoping that someone on here can help point me in the right direction of what i can do first to recover the money that they have taken from me. I'd also like to know if they will take anything else from me? - do they charge weekly/monthly charges also?

I refer you to my previous post where I said you should contact your bank to cancel the CPA you have set and to write (letter) to the company(s) that have taken your money using the address given in their terms and conditions.

I'm left at the start of the month with nothing. They have really caused me a lot of problems, stress and anxiety.


I'd be really grateful for any help that anyone can give me, i'm completely stressed out and don't know what on earth i've got to do. I feel like my bank account is unsecured, with them being able to take my money whenever they feel. I really don't want to go down the road of cancelling my bank account and having to set up a new account number and card number as i've got my direct debits all due to come out.

I understand that you are stressed out about the situation and that you must have been desperate for money at the time of entering your card details on these websites. Just do as I've suggested and you'll get your money back and your membership will be cancelled.

If your finances are such that even PDL companies won't lend you money it might be an idea to pop over to the Debt Free Wannabe board and post a statement of affairs to get some good ideas on how to make your budget go further and get some support from others who have been where you are now.

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cashburner

Can I just point out that there's a lot of people who are correct in saying that you should read the Ts&Cs of any website but sometimes this is not of any help to peole who have in reality been ripped off.

Here's my experiences & rules with these sort of sites as I'm a recently recovering gambling addict so as you can imagine I have had quite a bit of experience in dabbling in the payday loan market to cover myself!!!!!!

1. If your needing a pay day loan then if possible apply directly to the lender an do not go through brokers sites.... Only the really prominent brokers sites should be considered (i.e. the ones on TV).

2. Consider the fact that if a "reputable" pay day lender is turning you down then something is setting their alarm bells ringing and as even the most well known lenders have very low acceptance criteria if your being turned down you evidently have real cash problems.

3. Swallow your pride if you can and ask family or friends to help you out if you know someone who can. theres a big difference between a 0% loan than a 3000% one!

4. If you are being bombarded with texts these are generally NOT payday loan companies but the really poor brokers who will spin you any old yarn to get you to apply through their website. Simply delete the text, eventually they give up.

5. If you apply and suddleny are re-directed to another site claiming "YOUR APPROVED"...... STOP!!!!! Take a close look at the site, is it the same site company you originally applied to? Are they actually a lender (theres some dead giveaways like showing representative examples and statements like "our lenders" etc....) if your unsure STOP.....

6. If the site is asking you for a debit card number and your not sure if it's a direct lender again STOP..... Just google the company name first and you'll soon have the SP & have saved yourself a few quid too!!!!!!!

7. Ask yourself this: if your borrowing say £300.... Why would any lender say I'm going to charge you £69.99 BEFORE I give you the £300??????? No "reputable" lender would do such a thing as what's the point, they are likely going to get £75-£90 back off you in interest anyway but they will know you likely dont have £69.99 anyway, otherwise why are you asking to borrow a couple or a few hundred quid in the first place?

8. Pay day lenders are sharks but there are really nasty sharks lurking in amongst them such as these companies who really do prey on the vulnurable and desperate, however just as pay day lenders are legal so are these companies... They offer a "service" which you agree to pay for so they are well within their rights to deduct the monies...... Yup the service is a load of rubbish but it is offered nonetheless!!!

9. Finally, at every step of the process guard yourself by stopping and thinking "does this seem right?", "why is it asking me this?"..... If at anypoint your unsure either do the google thing, abort the application (before giving card details) or simply phone them up... If they are a genuine lender they will be happy to speak with you as after all they'll want that business. If you have given card details get onto the bank ASAP even if it is alittle embarrasing, explain what's happend and get the cards cancelled.

Thats my thought's, I never got caught out by these monkeys but I've seen plenty of their sites and the very first time I did I googled the company name and knew I was on to a loser (as always) so I steered clear, and always did after that.....