We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cut off from Creation Financial Customer Services

Just phoned Flybe card services, put all my details in via phone keypad to retrieve my account, then got put through to an advisor, who merely giggled and put the phone down.

This kind of stuff is prevalent at every call centre I reckon, certainly the ones I've worked at in the past anyway.

Just to be nasty I decided that I'd message Flybe giving them the phone number I called from, and the time and date, so if they wish to track the offending customer "service" staff, then they can.

When I messaged them, it said "Thanks for your message, we'll be sure to action it within 5 working days".

Is it me, or is five working days a bit excessive to action a message?!
«1

Comments

  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    1,000 Posts Combo Breaker Newshound!
    I have always found Creation staff to be OK on the phone. Of course this type of behaviour is unacceptable, but was it deliberate?
  • sharpy2010
    sharpy2010 Posts: 2,471 Forumite
    To be honest, on this occasion I think so. The phone rang, got put through to a customer service operative, who was in the middle of a conversation she didn't want to finish, so simply hung up on me!
  • Ive had this happen to me with scottish power, immediatly called back and she answered again!
  • When my pal was on his last day with T mobile he redirected his calls to my house number,I was telling them daft ways to fix their phones and giving out champions league scores!
    I have a deep burning indifference
  • Creation_representative
    Creation_representative Posts: 7 Organisation Representative
    Sorry to hear you had a bad customer service experience. This is not indicative of the high levels of service we provide.

    I can assure you we are looking into this matter for you. Please call back or visit our website to manage your account online. Simply click on Creation representation to access our contact details. We'd like to help.
    Official Company Representative
    I am the official company representative of Creation. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • sharpy2010
    sharpy2010 Posts: 2,471 Forumite
    Thanks for taking the time to comment Creation Representative. I'll say that my experience may well not be indicative of service provided generally at Creation since this is the first time I've had to phone.

    As it happens I've transferred the balance that I was going to transfer to Flybe to a different credit card now, but if I should need to transfer another balance in the future, I'll give my Flybe card another go.

    Cheers :-)
  • Fiddlestick
    Fiddlestick Posts: 2,339 Forumite
    When my pal was on his last day with T mobile he redirected his calls to my house number,I was telling them daft ways to fix their phones and giving out champions league scores!

    How mature of him.

    I hope any future references reflect this!
  • How mature of him.

    I hope any future references reflect this!

    Was it you I told to spin it round 7 times to get it to work?
    Sadly some employers treat their staff like crap and some employees get their revenge.

    He,s on almost double a payslip now so it did him no harm.
    I have a deep burning indifference
  • shortcrust
    shortcrust Posts: 2,697 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker Newshound!
    Was it you I told to spin it round 7 times to get it to work?
    Sadly some employers treat their staff like crap and some employees get their revenge.

    He,s on almost double a payslip now so it did him no harm.

    How did he get 'revenge' on the company? Sounds like all he did was waste the time of the public. Still some growing up to do I think.
  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    1,000 Posts Combo Breaker Newshound!
    When my pal was on his last day with T mobile he redirected his calls to my house number,I was telling them daft ways to fix their phones and giving out champions league scores!

    Was just wondering how a member of staff working in the T Mobile call centre (thought it was in India?) managed to redirect calls to your house? Each staff member does not have their own phone number from which to divert calls .... he would have somehow had to redirect all incoming calls.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.