lloyds TSB Cardholder Protection Plan

jammother

OH's was a variable amount every month and not the £50 that they charge for Sentinel. I can see why it is confusing.

happy_bear12

Hi

I have waited 16 months for Lloyds to sort my PPi out this first said they could not find it on my statment so I provided a copy I then started to chase them in August right through to Early Jan 13 Every time I rang customer service I was told my case was under investigation when it never was they never kept me informed of what was happening it was raised 4 time to try and get the case resolved in October last year the customer service advor said that I would be paid addition compasation for the time I had waited this had all been record on those wonderfull voice tapes and she also emailed the ppi dept with that and still nothing so in Jan this year I asked to speak to a senior manager and it was only after this did I then have a phone that very morning to talk about the letter of complaint I had sent in in Feb 12 so I knew very well that they had lied about my claim being under investigation in 12.
Now I'm being told that its in the process of being investigated I trust them as far as I can throw them which is not too far any one got any bright ideals how I can get them to resplove my case without taking it to the fos and yes I do have a case for them to pay it back as I was self employed at the time and it would never had paid out in a million years.
I know that from wining a victory with the fos against Capital One self employed would not pay out.

-taff

Actually, just because you won against Capital One, it doesn't follow the same complaint reasons will work. But that's not important. If I were you, I'd just go to the FOS anyway. If you asked them [Lloyds] to re-investgate [which is essentially did by sending them proof of your PPI ] then they can take as long as they like.
There is no way to hurry them up besides sending them a letter telling them unless your complaint is resolved in a timely manner, you will be sending your complaint to the FOS. You can also complain about their handling of your complaint. There's not a lot else you can do. You could also maybe e-mail the CEO but I wouldn't bank on anything resulting a quick resolution of your complaint