Used Car returns, My rights??? HELP

darren2007

On sat 17th March i picked up my 'new' used car. From an independent dealer.
When i placed the deposit i was assured that it would be fully serviced to manufacturers spec and importantly a few cosmetic items would be sorted out. The dealer told me "this car will be spot-on" when you pick it up.

After i was rushed into making payment without seeing what work had been carried out i payed on trust (silly i now know).

After having the car 4 days i had worked out that the service carried out was not done to the manufacturers specification, the cosmetic work had not all been done, i had a huge list of minor problems and there was a horrible noise from the front suspension.

So on wed 21st i took it back with a view to getting my money back.
The dealer assured me that he would get my list of faults sorted and i dropped the car off at his garage on Mon 26th March.

I picked the car up again on Fri 30th March, again i was rushed away without proper chance to look the car over.

Today 31st March I've had a good look over the car and some of the cosmetic stuff is still not done. The Ciggy lighter does not work and the suspension still make horrible noises over speed bumps.

The car in question is a 2003 Lexus is200, 41k miles and i paid £10k, so call me picky but i expect a car of this age / mileage to 'near perfect' when it leaves a retail sale. Mine clearly is not.

I would like to know where i stand as to being able to get a full refund after 2 weeks?????
All help much appreciated.

ps I apologise for posting this in someone else's thread yeasterday, I'm new to this forum business.

Again PLEASE HELP time is ticking.

scatz

I would say you stand a very good chance of getting a refund. If the seller was aware of these problems, which he would have been if a full service had been carried out, then he is responsible. If not, the owness is still on him to prove that the problems were 'not' there when the vehicle was sold.

If you want it set in stone, visit the Trade Descriptions site;

http://www.tradingstandards.gov.uk/cgi-bin/callist.cgi

or speak to your local CAB. Goodluck.

PS: Next time, ensure you 'have' the time for a proper look when purchasing a new car ;-)

darren2007

Follow Up - Cheers Scatz, yeah i'm kicking myself (LOTS) about not checking the car over properly.
I took the car back yesterday, along with a letter of rejection. The dealer was unwilling to give a full refund due to "the problems only being minor" in his opinion.
He's agreed to get the suspension and cigarette lighter sorted, so i left the car with him.
Reguards the cosmetic stuff, his opinion is that i should have noticed it when i picked the car up and so he's not paying for it. I can see his point BUT when i placed the deposit it was written on the invoice that the chips and dents would be sorted. Now the bits in question are 2 scrapes on the rear bumper, 1 small, 1 large that has been poorly repaired in the past.

So its looking like the cars going to in the garage all week AGAIN and still not be what i was ultimately promised.

ANY IDEAS??????????????????