3 contract cancellation

geeka

Hi all.
I signed up for a SIM only 3 contract dated from 23/8/2012, can I cancel it still? i read you need to give 14 days notice.
Thanks

grumbler

It's 14 days you have to tell them and cancel, not 14 days notice. They are likely to charge you pro-rata for the days you used it.

And this is for online or over a phone purchases. Am not sure about in store purchases.

geeka

cheers, best to give them a ring or will they want it in writing? or do both and make a note of person i rang?

grumbler

I remember cancelling a sim-only contract over a phone, but I had to be very determined and it was a sim that I have not used for any chargeable calls.
Don't remember if it was within 7 or 14 days, but their returns policy is not very clear about sim-only. DSR say 7 days and apply only to unused goods / services, that isn't the case.


Make sure you receive the final bill as a confirmation of cancellation.

geeka

ive not used it at all. ill give them a buzz and find out the best option. thanks for advice :money: