Orange Error in Contract

Rusty!

How about not arguing semantics in someones thread?

Buzby

Because it is relevant?

grumbler

No, it is not.
Because the thread is just about 18/24 regardless of this being a fixed term of a minimum term.

T_T_2

Emphatically correct as you are Buzby, it in no way addresses the particular question that the OP has.

As has already been suggested in posts #3 and #4, the OP needs to find out if there were any outstanding months on their previous contract and if these are running concurrently or one after the other.

As Grumbler says you can always wait until 18 months elapses and then waggle your piece of paper at them, with a bit of complaining it will probably work. The risk however is that they argue the fact that you received additional paper which states 24 months and after 18 months of being in receipt of this paperwork you did nothing to question it. It could drag on and on. My advice would be to resolve the matter now, rather than wait. It may well be that the contract is mutually ended and a new one is formed.

Earthworm

Is it not possible that this could just be a misunderstanding that could be resolved by a phone call? I would explain this and if you get no further escalate. Keep record of what letters you have.

With regards to the ongoing issue... It is standard practice now to advise of a penalty for terminating an agreement within a minimum term which ultimately dictates the difference between an 18 month contract and a contract for a minimum of 18 months. I see no problems with the terminology used at present. It would be better if off the record discussions relating to offers were carried out in a way which makes it clear what is being agreed and that the legal terminology used is correct at point of sale. Unfortunately you find that users of the MSE forums know more about the law than the advisors and sales reps you speak too which leaves room for errors.

Technically speaking a contract is merely an agreement made by a company and consumer, a company and company etc... A network agree to provide you a service (detailed within the terms of the contract) on the basis you agree to a level of responsibilities from say the consumer. IE the network will agree to subsidize the cost of a handset on the basis you agree to take a service plan with them for a minimum term. The ins and outs of payment are detailed within the terms and they are actually worth a read at least once. It isn't technically an 18 month contract... More a contract obligating the user to maintain services for a minimum of 18 months in exchange for an up front product and a monthly service.

To assume that an 18 month contract will automatically end in 18 months could be considered reasonable if the use of the word minimum is not included... After all minimum suggests there is no maximum length. Bit of a waffle I know.

robbies_gal

as other have said go online and it shows you in your account when your minimum contract ends