Any Advice please, Buyer problem

terra_ferma

Afitos wrote: »

Sorry I have offended.

I won't come over to this board anymore.

I saw other people asking questions and thought that it was acceptable, Once again sorry.

no you have not offended, sorry I was a bit harsh, but I get really annoyed when I think someone is trying to rip people off
at least you came here and are taking advice, and can put things right
please don't go away because of me
I'm always telling people off because they are rude to new posters, nobody will take me seriously if I start doing that too

theonlywayisup

Unfortunately there is more wrong with your returns than right.

How about:

[STRIKE]Any defect must be reported within 24hrs by email. All items are described accurately and each one individually inspected for quality prior to despatch. [/STRIKE]Gifts sold on my website are shabby chic and/or hand crafted items. As such they may be irregular and/or of vintage appearance.[STRIKE] Returns are accepted for a store credit within 7 days of receipt. Returned items must be in its original packaging undamaged and in a resalable condition. Postage costs any non refundable[/STRIKE]

We want you to be completely satisfied with your purchase. Whilst we try hard to ensure your order reaches you in perfect condition, things can occasionally go wrong.

If your item is damaged or faulty on arrival, please email us at xxxxx if you can include a photo that would help. If we need you to return the item, this will be at our cost. Please indicate if you would like a refund, exchange or replacement.

If you simply don't want your item, please email us as soon as possible but within 14 days of receipt of the item. Returns will be at your cost but your full original payment will be refunded as soon as possible but in any case within 30 days. If you have a problem returning an item, please let us know.

Afitos

terra_ferma wrote: »

no you have not offended, sorry I was a bit harsh, but I get really annoyed when I think someone is trying to rip people off
at least you came here and are taking advice, and can put things right
please don't go away because of me
I'm always telling people off because they are rude to new posters, nobody will take me seriously if I start doing that too

Thank You, However I will leave it at that now.

You instantly thought i was trying to rip a buyer off when I feel that the exact opposite is the case. I have recently sent an item to USA at cost to myself because I felt it unfair to charge so much without the Buyer knowing the cost before they bought an item (they did not request a price but I still felt it too much)

terra_ferma

Afitos wrote: »

Thank You, However I will leave it at that now.

You instantly thought i was trying to rip a buyer off when I feel that the exact opposite is the case. I have recently sent an item to USA at cost to myself because I felt it unfair to charge so much without the Buyer knowing the cost before they bought an item (they did not request a price but I still felt it too much)

There are a lot of good, honest sellers on ebay, I don't deny. But unfortunately there are a lot of sellers who don't behave the way they should, and give ebay a bad name. Some sellers have a really nasty attitude, it comes across particularly on ebay boards.
but I'm glad to hear you are not one of those
(apologies given, please accept graciously )

Afitos

Just a quick update terra_ferra, I offered a refund and she has ignored me for over 2 weeks and has kept my item . Nice buyer

UnderPressure

Afitos wrote: »

Just a quick update terra_ferra, I offered a refund and she has ignored me for over 2 weeks and has kept my item . Nice buyer

Make sure you add them to your blocked bidders list.........

Mindless_Clone

Afitos wrote: »

Just a quick update terra_ferra, I offered a refund and she has ignored me for over 2 weeks and has kept my item . Nice buyer

Just out of interest, can you elaborate a bit? Has the case been closed and did the buyer get her refund anyway?

Crowqueen

If the buyer has not replied requesting a return, then you don't have to do anything.

Afitos

Hi,

No the case is not closed. Her initial complaint was that I had not described the item accurately because it was smaller than she expected, The listing clearly states each heart is 6cm. I offered to refund her if she sent the item back to me and emailed me proof of posting. After the advice I got on here.

I have heard nothing, she is ignoring my emails and Ebay suggest I contact her again, I have not been paid and she has the item .

The case is waiting her response

Afitos

Mindless_Clone wrote: »

Just out of interest, can you elaborate a bit? Has the case been closed and did the buyer get her refund anyway?

I offered the refund she has since ignored me and Paypal have still got the money ?