welcome finance

duchesspink1

don't panic. I was dealt with by fscs and had no account numbers, I didn't need them as they have details of everyone that has had a loan through welcome after 2005. I got a settlement of £572 from one loan within 6 weeks of sending my application to fscs.

8 weeks ago I sent a complaint to welcomes complaints department, the address is on here. I said that I had no account numbers etc and asked for a number to contact them on. I received a letter back within a week saying that they acknowledged my complaint and they would investigate within an 8 week timeframe. They didn't ask me for account numbers as i'd already stated in my complaint letter that I wasn't in possession of any however I could give my address and employment details for the times of the loans and could they trace from that.

Today i've received a letter offering me a settlement for 3 loans prior to 2005! I just need to accept the offer and will have the money in my account within 2 weeks from them receiving my signature.

There is a phone number for welcome if you google welcome ppi, it takes you to an automated service and you dial 1 if you wish to discuss ppi. I believe they will give you your account details there providing you can pass the security questions.

good luck and don't let anyone put you off, its all dependant on who opens your complaint letter or answers the phone to you in the call centre. Failing them, you can still reclaim your ppi without paying a penny to get account numbers as welcome don't want to have any further dealings with ombudsmen etc and are dealing with complaints within the timeframe. (they do stretch it to the full 8 weeks though)

[Deleted User]

duchesspink1 wrote: »

welcome don't want to have any further dealings with ombudsmen etc and are dealing with complaints within the timeframe.

You're basing all these assertions on your one complaint with them?

Welcome are upholding exactly the same percentage of complaints as they were a few months ago.

Every complaint is dealt with on it's own merits (or lack of) and success certainly does not depend on "who opens the envelope".

Lacking account numbers is not too detrimental to a complaint, but lacking valid and verifiable reasons definitely is.

fordiemufc

ok so now i have my account numbers what would be the next step?
thanks matt

jay-1

In post 4 of this thread you will find the questionaire that you need to fill in.

It seems that if the loan was before 05 you send to Welcome and to FSCS if after then.(someone correct if wrong)

What you need are strong reasons for mis sell.

Did you make one payment for the loan and a seperate payment for PPI or just one payment for the loan that included the PPI payment?

myalphabetgirls

I feel a little reassured by duchesspink post above. However, I sent in my claim to Welcome 10 weeks ago now and not heard a word. Do you think I should ring them to chase, what do you suppose is an appropriate amount of time to wait. Can anyone suggest my next move, its just a little frustrating not knowing what step I should next take.

As to the £1 for a copy of the agreement, when I originally rang their ppi department 3 months ago to ascertain account numbers etc the person I spoke to said I did not have ppi on a third loan with them but I wasn't so sure. She said she could send out a copy of the agreement for £1. My account was closed in 2007! They cashed my cheque.

Oh I wish this was all over, my menopausal brain cells cant take it all in! I would so love a cheque in the post, lol.

Dreaming ahead I will put it to excellent use - a headstone for my daughter and then if there is anything left a chunk towards a nice holiday. Is that selfish? Id love a holiday on welcome, will make up for their greed.

fordiemufc

jay-1 wrote: »

In post 4 of this thread you will find the questionaire that you need to fill in.

It seems that if the loan was before 05 you send to Welcome and to FSCS if after then.(someone correct if wrong)

What you need are strong reasons for mis sell.

Did you make one payment for the loan and a seperate payment for PPI or just one payment for the loan that included the PPI payment?

it was just one payment every month and i had no idea it was there..i have one loan from 2004-2006 and one from 2007-2010.
so i would need to send two letters out one to welcome and one to FSCS?
p.s sorry for being dumb and thanks for your time

jay-1

If was one payment then this was a front loaded PPI which is the most upheld complaint by the FOS.On the search button on here search "front loaded PPI" to learn more.

Yes it seems you need to do two letters as the FSCS are dealing with complaints for loans taken out post 05

duchesspink1

Moneyineptitude wrote: »

You're basing all these assertions on your one complaint with them?

Welcome are upholding exactly the same percentage of complaints as they were a few months ago.

Every complaint is dealt with on it's own merits (or lack of) and success certainly does not depend on "who opens the envelope".

Lacking account numbers is not too detrimental to a complaint, but lacking valid and verifiable reasons definitely is.

yes I am going by my own experience and unless you work for welcome then you can only do the same too.
I have said that they gave me my details when i asked on the phone yet i know of plenty of others that haven't been given theirs so its my assumption that it depends on who you get through to, same as in any business really. You get some people that go out of their way to help, an others that plainly don't.

as an asides, I don't need you to point out to me what is detrimental to a complaint as i've already done mine and had them upheld, I wasn't asking for advice, but thanks for stating the obvious all the same.

duchesspink1

myalphabetgirls wrote: »

I feel a little reassured by duchesspink post above. However, I sent in my claim to Welcome 10 weeks ago now and not heard a word. Do you think I should ring them to chase, what do you suppose is an appropriate amount of time to wait. Can anyone suggest my next move, its just a little frustrating not knowing what step I should next take.

As to the £1 for a copy of the agreement, when I originally rang their ppi department 3 months ago to ascertain account numbers etc the person I spoke to said I did not have ppi on a third loan with them but I wasn't so sure. She said she could send out a copy of the agreement for £1. My account was closed in 2007! They cashed my cheque.

Oh I wish this was all over, my menopausal brain cells cant take it all in! I would so love a cheque in the post, lol.

Dreaming ahead I will put it to excellent use - a headstone for my daughter and then if there is anything left a chunk towards a nice holiday. Is that selfish? Id love a holiday on welcome, will make up for their greed.

I would def ring them, your complaint may well have gone astray in the post or at their end somewhere. They kept in touch with me the whole way through as they are required to do so in a complaint situation so give them a quick ring and find out what stage your complaint is at. They are very pleasant on the phone (in my experience)

[Deleted User]

duchesspink1 wrote: »

I don't need you to point out to me what is detrimental to a complaint as i've already done mine and had them upheld,

Well done.

Pity your "advice" was so full of generalisations and inaccuracies.

As I said, it doesn't help to make things up simply based on assumptions you've made based on your own very limited experience. (One complaint)

It is a matter of public record that Welcome are not upholding any more complaints than they have in the past. The percentage of successes is static and has been for the past year.

Success with Welcome does not depend on "who opens the envelope" because several people are involved in the decision making process. Each complaint is "quality checked" before a response is posted to the customer.

I agree Welcome do want to avoid referrals to FOS, but they are not upholding non-legitimate claims in order to do that. Like any Bank, they will try to avoid the £750 it costs for an FOS referral. But they are not auto-upholding complaints the way Halifax was back in March/April.

Sorry you felt the need to be so defensive about your post, but if you respond in the same manner again I'll just put you to "ignore".