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O2 - Moving home? Not Interested :-(
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perks30
Posts: 3 Newbie
I'm moving home this Saturday and wanted to take my o2 home phone and broadband package with me.
I've recently signed up to a new 12 month contract (with 50% off my broadband for 12 months) and, having experienced no major gripes or service problems with O2 over the previous year, decided to contact them today to discuss moving my package to my new address.
The phone call started off well and I was informed of the £43 re-connection fee ( as expected) along with the disconnection date for this Friday (as requested)... however when I was informed that my service would not start to be moved until the 18th October, I felt a little bit shocked! Furthermore, I will be expected to wait an additional 10 -14 days for my broadband and phone line to be up and running!
Reluctantly I proceeded and was offered a free dongle which I can use if I top it up myself...
"hmmm, post it to my new address" I said "Flat number 1..."
I was then told that my address couldn't be found and that O2 would not be able to provide me with a service at all! And as easy as that he informs me my account will now be closed on Friday and an envelope to send the router back will sent out to me.
Charming!
I've recently signed up to a new 12 month contract (with 50% off my broadband for 12 months) and, having experienced no major gripes or service problems with O2 over the previous year, decided to contact them today to discuss moving my package to my new address.
The phone call started off well and I was informed of the £43 re-connection fee ( as expected) along with the disconnection date for this Friday (as requested)... however when I was informed that my service would not start to be moved until the 18th October, I felt a little bit shocked! Furthermore, I will be expected to wait an additional 10 -14 days for my broadband and phone line to be up and running!
Reluctantly I proceeded and was offered a free dongle which I can use if I top it up myself...
"hmmm, post it to my new address" I said "Flat number 1..."
I was then told that my address couldn't be found and that O2 would not be able to provide me with a service at all! And as easy as that he informs me my account will now be closed on Friday and an envelope to send the router back will sent out to me.
Charming!
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Comments
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Another benefit of deaing with a 'virtual' network. I bet BT will have no problem in providing you with service....0
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3-4 weeks is a fairly typical for OR to provision a new line, if that is what you are ordering. It would be the same lead time regardless of your provider.
Sounds like this is a new build and the postcode data on the BT database has not yet been updated? Not really 02's fault.No free lunch, and no free laptop
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