Sold a 2nd hand (or ex-demo) phone in Tesco

mynameisdave

As a reasonably important point, when do you actually go on holiday - how soon.

Okydoky25

Why did you not just straight back to tesco? Unless its more than half hour away you coud have been there and back in the time you have been posting?

timmbleaddams

Okydoky25 wrote: »

Why did you not just straight back to tesco? Unless its more than half hour away you coud have been there and back in the time you have been posting?

Shuts at 4:30, was about 5 when we looked at it, off on hols tonight.

Own_My_Own

Was it bought on a card ?
How will they know if someone else takes it back its not you ?

mynameisdave

So Tesco are trying to force you to miss a holiday due to their at best negligence or at worst willful deceit? I bet they have not indicated that they will refund your loses for canelling your holiday to fix their error!

Guys_Dad

Well, I am on your side on this. You have been given a 2nd hand phone when you wanted a new one. You have informed Tesco that they have done so on the day of purchase and I would also put it in writing/email to their head ofice and also give a written complaint for "someone else" to hand to their phone shop manager tomorrow - even their store manager.

let the friend take the handset back into the store, demand to see the duty store manager and show him the evidence. get names etc, particularly the sales person and get the friend to kick up a fuss.

My bet is that Tesco will sort it out for you no bother, but put what you can in writing now!

Fire_Fox

Troll post: why would you purchase a contract phone a few hours before going on holiday for two weeks?

timmbleaddams

Guys_Dad wrote: »

Well, I am on your side on this. You have been given a 2nd hand phone when you wanted a new one. You have informed Tesco that they have done so on the day of purchase and I would also put it in writing/email to their head ofice and also give a written complaint for "someone else" to hand to their phone shop manager tomorrow - even their store manager.

let the friend take the handset back into the store, demand to see the duty store manager and show him the evidence. get names etc, particularly the sales person and get the friend to kick up a fuss.

My bet is that Tesco will sort it out for you no bother, but put what you can in writing now!

Yeah, I think I am going to just write to their head office and take it back when I am back. If they don't accept it, I'll just not pay for it until they give me a proper one. I don't know a lot about it but I am sure the goods must 'conform to contract' << that might be rubbish but that's why I joined.

Thanks for being on my side btw, can't believe the slating, I personally thought what they'd done was out of order, but was starting to think I was over reacting.

Fire_Fox wrote: »

Troll post: why would you purchase a contract phone a few hours before going on holiday for two weeks?

To shut my eldest up and give us some peace!

Own_My_Own wrote: »

Was it bought on a card ?
How will they know if someone else takes it back its not you ?

It was done on my card and a contract. I presumed they said I would have to do it because of the contract?

Ypaymore

timmbleaddams wrote: »

Shuts at 4:30, was about 5 when we looked at it, off on hols tonight.

Tesco extended their opening hours on a Sunday in most stores that have a phone shop insitu (until 16th September).My local extra store with phone shop is still open now. So you could possibly have gone back with it today if you had time of course.

DUTR

timmbleaddams wrote: »

Shuts at 4:30, was about 5 when we looked at it, off on hols tonight.

Sure it didn't shut at 2000hrs? Many stores open later on a Sunday during the Olympics.