talktalk joke joke

1888

have enjoyed a good phone/bb service for over 2years now but have noticed ive been getting billed for an account they were asked to close 18months as i moved house and set up new account at new house. thought i had nothing better to do than phone up and get a refund, heres how they treat you.

got thru to a lady who says her name was christine which i doubt as she struggled with english as she kept asking if i was the HOUND HOLDER to which i said i was the account holder but no she kept asking if i was hound holder, but anyway explained the situation to her and she said i was not tell truth even thought i have copy from my bank of there withdrawls so asked to be put thru to her supervisor to which she asked why so i explained i felt there was communication issuses but she kept asking & asking why atleast a dozen times refusing until i lost my temper and she cut me off.
so took 5mins and phoned back ,this time got a gentleman whos english was slightly better but said supervisor was not available as not on his floor and kept trying to get me to phone back tomorrow to which i refused,after i explained the situation he said in this specific case he could put me thru to a supervisor for this .specific case,
i was then put thru to a gentleman called malcolm based in scotland who was very helpful but not a supervisor or have a power to sanction what i was looking for, after going thru it all again he offered me 3months free which i refused ,he then offered 6month refund as according to him thats maximum there policies allow which i also refused , so he said a manager would phone me back within 8hrs but we will see.
i have never been treated so badly by a company in my life:mad:

blisteringblue

Just moved from SKY to Plusnet. Before moving to Plusnet I had ordered a new line with TalkTalk (before I found Plusnet could take over SKY LLU and you retain your number), but by then I had paid a year up front with TalkTalk.

Ringing their support line was like pulling teeth, but I posted on here and the TalkTalk rep said to log it via twitter of all places. I did that and then got the refund within a couple of days

This is what they advised me:

If you tweet us @TalkTalkcare we can check the refund has been processed.

TalkTalk

HI 1888,

As BlisteringBlue has correctly advised we can look into and resolve this for you.

For security reasons company reps cannot send PM's on Money Saving Expert. As such we refer to two of our online support methods, either Twitter @TalkTalkCare or for non twitter users the TalkTalk Members Forum, where we can confirm some details with you, investigate and resolve the issue.

@BlisteringBlue, Im glad to see you got this resolved promptly once raised via the Twitter Support Feed.

Regards

Mark
TalkTalk Online Community Department