Brought ipone 4 from Three yesterday, won't refund

zpcraft

Hello,

My mom brought an iphone 4 from Three yesterday on a 24 months contract, only did she get home and had a look online did she find a better offer by vodaphone. So today, she went to the 3 store to return it and they refused.

We have opened the box and did not turn the phone on or even remove the protective film on the phone or any of the little packages of charger and earphones.

Are they in the right to refuse a refund? Are there anything we can do?

Thanks for your help.

grumbler

The word pedants’ top 10 - April 4th, 2011 by Martin Lewis


http://www.three.co.uk/Privacy_Cookies/Code_of_practice

Returns policy

In order to get a full refund under our Returns policy, you must return the device along with the original boxed accessories and documentation 'as new' to the retailer you purchased them from.
You’ll also need to provide your receipt or delivery note as proof of purchase. If you are unsure what to do, please:: 1. contact the retailer that sold it to you (if you didn’t purchase your device directly from Three); or 2. return to the 3Store that sold it to you (if you purchased your device from a Three store; or 3. call 0843 373 3333 if you purchased your device from Three’s telephone sales team or three.co.uk. Depending upon who you bought your device from, either we or the retailer who sold it to you will advise you if you are eligible under this Returns Policy and, if you are, will advise you how to return your device (together with all boxed accessories). You’ll need a receipt or other proof of purchase like a delivery note. If you are eligible under this Returns Policy, your refund will be in the same form as your original payment.
If you've bought or upgraded your device in a 3Store we'll only be able to offer you an exchange. You can exchange your device within 7 days (starting from date of purchase) provided you haven’t used it and it is in an 'as new' condition (see above). If you bought an Apple device from a 3Store and removed the cellophane wrapping you won’t be able to exchange it.

zpcraft

:-(

Thanks for your reply.

NFH

zpcraft wrote: »

Are they in the right to refuse a refund?

Yes, your statutory rights provide a cooling-off period after a purchase only for goods purchased at a distance (e.g. online). As you bought the goods (and service) in a shop, you entered a binding contract.