Plus net - poor customer service

ioscorpio

That's why I wold not move to Plusnet, they may have a low starting price but it has too low a limit and gets expensive the more GB you want. I'm used to unlimited BB with Orange, so if I move I would want the same.

Guys_Dad

I actually think that the heading should be "Plusnet - good customer service".

You underestimated your family use, Plusnet kept you informed and allowed you to upgrade at the next billing date.

Seems pretty good to me.

Timalay

blisteringblue wrote: »

There is a 120gb non fibre option, but you have to request to become part of a trial. I have pulled this from the Plus.net community forum

What you could do is look at our Plusnet Premium package which offers 120GB usage per month.

If you're in a Market 1 or 2 area this would cost you £19.99 per month, however if you're in a Market 3 area it will be £15.99 per month.

If you'd like to sign up for this package (has no impact on any contracts you have) you can head over to http://trials.plus.net and select the "Extra Usage" option.

I'm watching our usage closely but I think 2GB a day should be enough to stream. If you download p2p etc then do this between midnight and 8am as this usage is "free" and does not count to your monthy quota.

I have moved from SKY LLU to Plus net and cannot fault the work so far. I've gained 1.5mb in line speed from Sky which is superb my sky started at 7mb and gradually slowed to under 5mb with all their little fixes (DLM etc).

You can't really blame Plus.net for you using the internet too much though, can you?

Dang, if FTTC weren't coming to my area at the end the month (touch wood, only 6 months delayed). I would signed up for this trial.