Buyer won't collect

ali3471

We have the message that they requested refund.

I've just looked them up, and they sell second hand tables and furniture.

Maybe they are trying to mess about with any competition, even though we are only private sellers.

soolin

Personally I would give them an ultimatom as sugegsted above and weather out any difficulty that they might cause. Tell them it must be gone by Sunday (or whatever) and that after that time you will resell it or dispose of it.

CouponWoman

Just contact ebay and explain the situation. They will give you an end fee credit as you cannot open an unpaid item dispute.

As they knew it was a collection item but still paid by paypal, then asked for a refund, they probably knew you then couldn't UID them and give them a strike.

Don't contact them again, phone ebay, ask them to give you the credit and make a note on file if there are any future problems re feedback.

Then relist tomorrow as its free listing.

xx

Crowqueen

No - don't bother list it on eBay - take it off-site. eBay isn't really a good venue for this sort of item, and there are many more places to sell this where this is not going to happen.

On eBay finishing with a winning bidder is great for stuff you can post out on receipt of electronic payment; it's not so good for stuff that someone can mess about with and keep you hanging on for a fortnight without in the mean time being able to find another buyer.

On a free ads site you can pick or choose which offers you accept or decline.

Jamie_Carter

ali3471 wrote: »

We asked for cash on collection.

They initially paid by paypal, but asked for a refund so that they could pay cash.




Edit, using my sisters account on here, I am the o.p.

In that case do as Crowqueen says, and tell them that you will open a non payment dispute.

Jamie_Carter

soolin wrote: »

Then there is nothing you can do at all now as you have received payment and refused it. You cannot do an NPB so all you can really try is a mutual if they won't collect and hope they agree.

If it wasn't too expensive it might be worth trying that if you still have the facility (I'm not sure if refunding the paypal payment means a mutual can't be done) , then if they refuse you can resell. You will have lost your fees and remain able to receive feedback from the buyer, but I cannot see any alternative

It sounds like the OP didn't refuse payment. But the buyer asked for the paypal payment to be refunded, so that they could pay cash on collection.

CouponWoman

Jamie_Carter wrote: »

In that case do as Crowqueen says, and tell them that you will open a non payment dispute.

Seller cannot do an UID as the buyer did pay by paypal but the payment was refunded.

CWxx

Jamie_Carter

ali3471 wrote: »

We have the message that they requested refund.

I've just looked them up, and they sell second hand tables and furniture.

Maybe they are trying to mess about with any competition, even though we are only private sellers.

Have you phoned them?

Jamie_Carter

CouponWoman wrote: »

Seller cannot do an UID as the buyer did pay by paypal but the payment was refunded.

CWxx

I've done that before. So unless it has changed, you can.

Crowqueen

Jamie_Carter wrote: »

In that case do as Crowqueen says, and tell them that you will open a non payment dispute.

You can't open an NPB, because they did actually pay by Paypal.

There was a glitch a while ago, it was an issue for a bit, but I have read the forums most days and haven't seen any discussion of it for a while so eBay might have tightened up that loophole.