newpaper "offers" - returns?

James_Lahey

If they didn't have the translator then surely you should have got a full refund of your P+P costs and noting sent out. A passport cover (can't see why you'll even need one) and a calculator (I'm sure you already have one) are totally useless.

On another note can you not find a translator app for smart phone/tablet or similar.

wealdroam

pcombo wrote: »

yes its an offer its not guaranteed your going to get the item you want.

If someone orders something, don't you think it reasonable that they receive what was ordered?
Unless of course you know that the newspaper said different.



OP, DSR rules do apply... or SOGA as mentioned above.

Also, paragraph 3.56 of the OFT's guide to the DSRs says...

You can never require consumers to pay the cost of returning substitute goods

arcon5

How much money are we talking here?

Looksguywalker

I'm willing to bet there will be T&C's that say 'subject to availability and/or we reserve the right to send a substitute item?

paddyrg

I would say it's a poor substitution. Were the postage costs high? Was it one of these deals where the freebie is actually paid for in the handling fee, like 1p Amazon books with £2.80 postage?

I would say this is ASA territory - they are running a promotion and didn't provision enough stock, they'll get a minor public shaming if nothing else. Www.asa.org.uk

halibut2209

Looksguywalker wrote: »

I'm willing to bet there will be T&C's that say 'subject to availability and/or we reserve the right to send a substitute item?

No doubt, but such terms cannot override your statutory rights. And both SOGA and DSR are statutory.

tomwakefield

arcon5 wrote: »

How much money are we talking here?

This.

Yes, the OP's Dad is out of pocket by the cost of postage, and he shouldn't be. But if that's a few quid, then it depends on whether one should fight on principal, or think "my time is more valuable than the few quid I'd get back".

bris

The postage cost would cover the cost of the item and the postage, nothing is ever free. So when the newspaper says free translator, just pay P+P you can expect the P+P to be high.

pulliptears

pcombo wrote: »

Maybe you should check the word Free up.

What does "FREE MEAN"

trukdiver wrote: »

the item was free but there was a postage charge

Maybe you should check the OP and read it properly

trukdiver

James_Lahey wrote: »

If they didn't have the translator then surely you should have got a full refund of your P+P costs and noting sent out. A passport cover (can't see why you'll even need one) and a calculator (I'm sure you already have one) are totally useless.

On another note can you not find a translator app for smart phone/tablet or similar.

Exactly. They could have (or should that be "could of", pccombo?) refunded without sending substitutes. The amount in this case isn't much but I've seen lots of "free" offers where the postage costs were quite high. I was just checking what the legal situation is.