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newpaper "offers" - returns?

trukdiver
trukdiver Posts: 747 Forumite
in Consumer rights
My dad recently ordered a "free" translator from a newpaper offer. The translator was out of stock so they sent a calculator and a passport cover instead. The substitutes are not acceptable, but they are not faulty either (they are still sealed).

What are the rules regarding returns of "free" items? (the item was free but there was a postage charge). Do DSR rules apply?
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Comments

  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    DSRs don't matter. You didn't get what you wanted so SOGA applies. The item is not as described.

    EDIT: And they are liable for refunding postage as well as arranging for collection whether it be by sending someone or paying for its return.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • pcombo
    pcombo Posts: 3,429 Forumite
    trukdiver wrote: »
    My dad recently ordered a "free" translator from a newpaper offer. The translator was out of stock so they sent a calculator and a passport cover instead. The substitutes are not acceptable, but they are not faulty either (they are still sealed).

    What are the rules regarding returns of "free" items? (the item was free but there was a postage charge). Do DSR rules apply?

    You would of complained if you got no free item, You would be here (blah blah blah ordered a news paper and never got the free item, What are my right to get this free item)

    What do you expect them to do pluck one out of thin air and give you it. Grow up and accept the Gift.

    Better still go buy the actual product.
  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    I don't understand the issue, would you rather a free something or nothing at all?

    Were there any conditions attached to this freebie?
    Thinking critically since 1996....
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Why should the OP be out of pocket for something they didn't ask for?
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • pcombo
    pcombo Posts: 3,429 Forumite
    halibut2209 wrote: »
    Why should the OP be out of pocket for something they didn't ask for?

    Maybe you should check the word Free up.

    What does "FREE MEAN"
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Maybe you should look up the word "postage".
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just hand it in to the nearest Charity Shop and move on with your life.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • pcombo
    pcombo Posts: 3,429 Forumite
    halibut2209 wrote: »
    Maybe you should look up the word "postage".

    What postage?

    Only thing that relates to postage there is sending the free items back.

    Its not the companies fault the OP's dad or OP doesn't like the free gifts, Why should the company pay for them to be returned.

    As I said the item was out of stock and im sure it would have said "Subject to availability" before ordering. So is the company to pluck the translator out of the air.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I think you have misread the OP.

    They saw an offer for a translator and had to pay the postage for it to be sent to them. But they got something else instead. So they are already out of pocket for something they didn't order
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • pcombo
    pcombo Posts: 3,429 Forumite
    halibut2209 wrote: »
    I think you have misread the OP.

    They saw an offer for a translator and had to pay the postage for it to be sent to them. But they got something else instead. So they are already out of pocket for something they didn't order


    yes its an offer its not guaranteed your going to get the item you want.

    As said before give it to charity and move on.
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