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Debenhams online - very poor customer service
Comments
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Instead of keeping phoning why not send them a letter?
head it Letter before action, give them 14 days to refund and, if they don't, escalate your claim to small claims court.
Send it recorded; keep a copy.Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
Janice 1964-2016
Thank you Honey Bear0 -
Instead of keeping phoning why not send them a letter?
head it Letter before action, give them 14 days to refund and, if they don't, escalate your claim to small claims court.
Send it recorded; keep a copy.
Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.0 -
pickpocketlocket wrote: »Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.
I take your point - but if they had the parcel returned to them 2 months ago this is truly dreadful 'service'.Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily DickinsonJanice 1964-2016
Thank you Honey Bear0 -
pickpocketlocket wrote: »Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.
Read it properly. Where did I say I have called every day? FYI, they have been given a couple of months to sort it out.
Welcome to the forum. Just what we need, another troll!!0 -
The sad thing is the poor customer service is due to them hiring Serco/The Listening Company to run their customer contact solutions.pickpocketlocket wrote: »Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.
They are truly shocking0 -
Update:
My refunds have now been all processed. I took Valli's advice and sent a letter to:
Michael Sharp
CEO
Debenhams
1 Welbeck Street
LONDON
W1G 0AA
Apology and vouchers received so I'm happy with the outcome and hope they look into what is going wrong with the system.The birds of sadness may fly overhead but don't let them nest in your hair0
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