Debenhams online - very poor customer service

Valli

Instead of keeping phoning why not send them a letter?

head it Letter before action, give them 14 days to refund and, if they don't, escalate your claim to small claims court.

Send it recorded; keep a copy.

pickpocketlocket

Valli wrote: »

Instead of keeping phoning why not send them a letter?

head it Letter before action, give them 14 days to refund and, if they don't, escalate your claim to small claims court.

Send it recorded; keep a copy.

Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.

Valli

pickpocketlocket wrote: »

Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.

I take your point - but if they had the parcel returned to them 2 months ago this is truly dreadful 'service'.

gregg1

pickpocketlocket wrote: »

Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.

Read it properly. Where did I say I have called every day? FYI, they have been given a couple of months to sort it out.


Welcome to the forum. Just what we need, another troll!!

gregg1

Valli wrote: »

Instead of keeping phoning why not send them a letter?

head it Letter before action, give them 14 days to refund and, if they don't, escalate your claim to small claims court.

Send it recorded; keep a copy.

Will give it till Monday and do that. Thanks

melbell

pickpocketlocket wrote: »

Or they could just stop calling everyday and give Debenhams a few days to sort the problem. Debenhams are known for their poor customer service, but I get the impression the OP is also a nightmare customer.

The sad thing is the poor customer service is due to them hiring Serco/The Listening Company to run their customer contact solutions.

They are truly shocking

Dustykitten

Update:

My refunds have now been all processed. I took Valli's advice and sent a letter to:

Michael Sharp
CEO
Debenhams
1 Welbeck Street
LONDON
W1G 0AA

Apology and vouchers received so I'm happy with the outcome and hope they look into what is going wrong with the system.