Sainsburys flouting consumer rights

steveing64

I had a similar problem with a tv i bought from Comet was 14 months old and the power unit failed tried the shop no help called no help sent a letter to head office received call they came collected tv could not get a part so gave me a letter took to local store and got a replacement for the same price that the old won cost

mo786uk

send them that letter again

otherwise pursue it through the courts

Techhead_2

The OP has a report that a component has failed. This isn't much use, we already now that. What is needed is an independent report from a qualified engineer that states the failure occurred due to an inherent fault ( rather than misuse , damage etc)

RobinXe

Techhead wrote: »

The OP has a report that a component has failed. This isn't much use, we already now that. What is needed is an independent report from a qualified engineer that states the failure occurred due to an inherent fault ( rather than misuse , damage etc)

Agreed, that's what I obtained as soon as Sainsburys requested it.

If you're interested the failure is of the SM and SC PCBs, which is apparently a common fault seen on Panasonic plasmas of that era.

jonnyd281

RobinXe wrote: »

Agreed, that's what I obtained as soon as Sainsburys requested it.

If you're interested the failure is of the SM and SC PCBs, which is apparently a common fault seen on Panasonic plasmas of that era.

Did the report state that it was a fault inherent at manufacture though, your first post read to me that they diagnosed the fault and quoted for repair, and that your research indicates this is a common failure.

neilmcl

jonnyd281 wrote: »

Did the report state that it was a fault inherent at manufacture though, your first post read to me that they diagnosed the fault and quoted for repair, and that your research indicates this is a common failure.

Whilst it would be nice to explicitly state this, it isn't necessary if it's clear that the fault is down to something, or associated with something the customer has no input with, ie, a "premature failure" of an internal component such as the one described here. As I mentioned in an earlier post, this is enough to satisfy the standard of proof required.

RobinXe

jonnyd281, I take your point, the engineer indicated to me that it was a common failing and should be obvious as such, but I will ask him to make a quick comment on the state of the unit, that it appears well looked after etc.

I don't think the issue is whether there was a 'fault' at manufacture, obviously it was not broken when I got it, as the TV worked fine for over a year, but that the product is not of sufficient durability to last a reasonable period of time.