reduced to tears !!

ac

BLOODY HORMONES

only gone and woke up in a mellow kind of floating mood :-/

will have to wait till phycho rage woman returns ::) ::)

secretdancer

Whilst I understand your predicament I have a relative that works in a IR office, and for as many tales you have about unhelpful call centre operatives, their experience is much worse.

People put off their tax returns until the last minute, fact of life I guess, but then when the returns are due the poor people in the call centre have to put up with ranting or rude individuals all day long because they haven't returned their tax forms in time.

OK, yes they are there to be helpful but give them a break too.

small

Just to buck the trend - I had a pleasant experience from the IR today. I hadn't returned by Tax Credit renewal form. They phoned me at worked to see if I was having any problems, explained that I was waiting for an online PIN so that I could complete the return. She said to phone the Tax Credit hotline and she explained what info I would need when I asked her. I phoned the Tax Credit Hotline and they dealt with it in 5 mins over the phone. Very easy, smooth and nice.

Robert_Sterling_3

It's a crying shame.

ac

sorted

i had enough hormones gutts to phone the helpline today

THANKYOU Cathy & Anne, who took my phones calls :-*
you are indeed Very nice people & my faith in humanity has been restored ;D

EVERYTHING has been sorted out over the phone ;D ;D ;D, (no more blasted forms) ;D ;D

:-* :-* :-* :-* :-* :-* :-*

ac

YEAH I NO SHeel ;D ;D

(been putting off making the phone call 4 EVER)

had to do something time was running out

(nearly was reduced to tears when it got sorted out) !!!!!

(bloody hormones)

;D