Advice on this job

denla

gohan2091 wrote: »

Here are my customer service experiences:

- Working briefly at an IT help desk, I logged calls and emails on a computer system and provided assistance if I knew the answers
- Directed internal and external customers to the correct people at my first County Council job.
- Selling
- Provided an IT repair service to my local community
- A few photography jobs
- Graphic design jobs

1) Remove the word briefly. It implies you're not confident you have enough previous relevant work experience in this field. The "if I knew the answers" didn't sound professional. What if you didn't know the answers? How do you know your answers are correct?

2) How did you communicate and direct customers? Telephone switchboard? In person?

3) How is this done? How is your selling performance measured by yourself/your employer?

4) So you have specialist IT skills in a graphic design package? Which? To what level?

Just some questions to ask yourself before walking into the interview room.

LittleVoice

I worked in a job where the computer was IBM AS400. That was through the 1990s so AS400 has been around for a long time. What did your BSc course cover?

DCFC79

Cant add anything except good luck with the interview OP.

Do some research on the compnay and do some practice questions.

ACDC1978

If they've asked you to attend an interview I don't believe you'd be wasting their time, if they didn't want to see you your cv would've been left in the filing cabinet! I say do as much research as you can on the company so you can show you have a knowledge of the company, sell them your skills and stress that you are a quick learner! Also have a few questions to ask yourself, nothing worse than an interviewer asking this and then you having nothing to ask!

http://career-advice.monster.co.uk/job-interview/job-interview-questions/questions-to-ask-your-interviewer-video-advice/article.aspx

Also, good luck! Don't get your hopes up but also go in confident, if you believe you can do the job then they will too! Let us know how you get on!

gohan2091

Thanks all, and thanks for the video link ACDC!

getmore4less wrote: »

Is this BSc from one of the noddy unis or a proper one?.

The job is admin with analysis exactly the sort of thing business computing should be about.(as well as other stuff).

looks a step up from what you have done so far.

Sound like you should be right for the job, actualy should be a doddle if you are any good. admin with some challenges to stand out and make a difference to the business.


suprised KPI was a new term for you.

Why are you still not sure what AS400 is you should have googled this by now.
(it was 2 hours between posts)

Research the business inside out

goggle every term you come across.

Report back on AS400.

BSc is from the UEA (University of East Anglia)

AS400 is an IBM computer system but it has not been called AS400 since the year 2000, so why it's still called it now, I don't know. Unless they are using such an old system and haven't upgraded to the rebranded iSeries.

I shall research the business the best I can.

denla wrote: »

1) Remove the word briefly. It implies you're not confident you have enough previous relevant work experience in this field. The "if I knew the answers" didn't sound professional. What if you didn't know the answers? How do you know your answers are correct?

2) How did you communicate and direct customers? Telephone switchboard? In person?

3) How is this done? How is your selling performance measured by yourself/your employer?

4) So you have specialist IT skills in a graphic design package? Which? To what level?

Just some questions to ask yourself before walking into the interview room.

Oh, I only typed a very brief description for you all here so you have at least a bit of background on me. At interview, I shall go into this in depth.

LittleVoice wrote: »

I worked in a job where the computer was IBM AS400. That was through the 1990s so AS400 has been around for a long time. What did your BSc course cover?

From web design and human computer interface, to programming, networking and how businesses use IT in the workplace.. many things.

cashbackproblems

Just because you dont understand some of the terms or internal IT systems does not mean the job is above you, as these things can easily be picked up and each company have their own processes/programmes. To me it doesnt seem to be asking for overly technical skills and they might want someone who is more junior.

getmore4less

There are plenty of legacy systems around, if they ain't broke and does the job why change.

search for how many jobs are asking for AS400 experience looks to be in common use interchangably with iseries.

note they are also looking for a AS400 support engineer £25k-£30k.

Might be an opportunity to get involved in moving the business forward.

getmore4less

What sort of jobs/career were you expecting to get with this degree?

Suprised there were not any placements during the course.

gohan2091

I didn't have any idea what to do once I finished the degree and I still don't know. I am just trying to get an administrative or junior IT job. I will let you all know how the interview went.

getmore4less

gohan2091 wrote: »

I didn't have any idea what to do once I finished the degree and I still don't know. I am just trying to get an administrative or junior IT job.

I think this is your problem you need direction and more enthusiasm.

Why did you choose the course in the first place?

Why not the 4 years course with industry placements?

Did you try to get a industry based/sponsered final year project

Perhaps think about the type of business that may be of interest or maybe a product type that involves software the might open up opportinities on the software development side, quality, process or even marketing

UEA has a reputation for forward business thinking should have have been a great platform to get into a career.

Are you networking with those that have got jobs from your year and the other years around you, got a linkedin profile etc.

Have you always been Norfolk based?

Perhaps you need to look further away there are not a lot of opportunities in the area.