Ebay - Different delivery date in listing.

Crowqueen

I wouldn't mention feedback at all.

Either the seller could do something that could make it better, or they won't/can't. Either way feedback should arise naturally from the transaction rather than being a threat hanging over either seller or buyer.

There's nothing this seller could really do to avoid a non-positive from me, but I would give him one chance to respond reasonably to an email then do a dispute. Even then if they did refund promptly I'd only leave a neutral.

I'd rather respond to what goes on. The feedback system has some fine gradations, particularly with DSRs (left a handful of fours last night) so shouldn't be thought of as a binary positive/negative threat by any means.

Manchee

If it was me I would check any other listings they have and if they are all the same (hiding the length of delivery) then I would report it as INR and also report their other auctions. I don't think its right people, people just getting away with this kind of thing.

SamuelFisherIsBroke

theonlywayisup wrote: »

I am not disagreeing with what you say above, but where is the relevance with mentioning feedback?

Mentioning feedback before a dispute/refund/return/anything can result in said feedback being removed as against policy. Some CS are a little more sensitive to exploitation than others. But the mention of feedback can be considered a veiled threat by CS and will not endear you to any seller. Let them sort it out (or not) without a threat.

I dont think mentioning feedback counts as threatening behaviour, Its just eBay not a knifing, Buyer would not be saying, "if you don't send my item, im going to knife you". Buyer is just stating the obvious, some people need to be reminded of what could happen, and need the "motivation" to do the right thing. The Seller clearly thinks he/she is not at fault, otherwise we would have seen an apology and a resolution to the matter, but seller is leaving it as ITS X AMOUNT OF DAYS UNTIL IT ARRIVES AND ITS YOUR FAULT FOR NOT READING LISTING PROPERLY.

If the seller cares about their feedback (even if they dont care about the customer) they will immediately act upon this.

Crowqueen

You may not think it is but some sellers are very sensitive about it and only need a flimsy pretext to pester CS to remove even a justified neg.

So taking that into account, threatening a neg is not a good idea in most circumstances. There are long back-and-forth discussions on Seller and Buyer Central forums on the official site, so it does make a difference whether the buyer is 'caught' threatening a neg, and CS can look at any messages.

There is a very good forensic team of people on Seller Central who will advise a report to CS on the tiniest of mentions; eBay are also getting better at adjudicating this and have moved the goalposts several times. The only reason a buyer should ever mention feedback is because they are inarticulate or annoyed, neither of which I would advise people to be when discussing things with a seller.

While I may agree with your opinion, and think this seller deserves a non-positive, therefore, it's not entirely practical advice. Sometimes it's not what you think it should be, but what just is that matters.

theonlywayisup

SamuelFisherIsBroke wrote: »

I dont think mentioning feedback counts as threatening behaviour, Its just eBay not a knifing, Buyer would not be saying, "if you don't send my item, im going to knife you".

No. A veiled threat of feedback is not how you describe :rotfl: I think your imagination is running away with itself, who mentioned knives? The veiled feedback threat is - if you don't do this/that/the other then I shall leave you negative feedback.

SamuelFisherIsBroke wrote: »

some people need to be reminded of what could happen, and need the "motivation" to do the right thing. The Seller clearly thinks he/she is not at fault, otherwise we would have seen an apology and a resolution to the matter, but seller is leaving it as ITS X AMOUNT OF DAYS UNTIL IT ARRIVES AND ITS YOUR FAULT FOR NOT READING LISTING PROPERLY.

If the seller cares about their feedback (even if they dont care about the customer) they will immediately act upon this.

Decent sellers don't need reminding. If a seller needs reminding, then you do it without a veiled threat on feedback.

Despite what you think, Ebay take veiled threats on feedback seriously.

The seller is in the wrong, but the buyer doesn't need to reciprocate.

And saying 'they will immediately act upon this' is more than likely going to get you absolutely nowhere, most unprofessional sellers will respond with a like for like attitude.

HairDryer

Thank you for all the advice.


I’ve just opened an Items not received case, as they still haven’t answered my question from yesterday and it's been 10 days now since I won the item.

Within 10 minutes they sent 3 messages saying they have recently sent goods please wait 15-25 days. Please close the case.(which I’m not doing yet)


What happens if I receive the item after the case has been closed?


If I win the item not received case can they then take the money out of my account if the seller disputes it?

Thanks

theonlywayisup

HairDryer wrote: »

Thank you for all the advice.


I’ve just opened an Items not received case, as they still haven’t answered my question from yesterday and it's been 10 days now since I won the item.

Within 10 minutes they sent 3 messages saying they have recently sent goods please wait 15-25 days. Please close the case.(which I’m not doing yet)


What happens if I receive the item after the case has been closed?


If I win the item not received case can they then take the money out of my account if the seller disputes it?

Thanks

You have done the right thing.

But you must NOT ever close the case. It will close if the seller refunds or shows the item has been delivered, nothing more for you to worry about.

If you receive the item after the case has closed, there are various options, so come back here if you need more help. It is easier to give full advice on facts rather than ifs and buts!

The money will be frozen in the sellers account until they can prove you have the item (online tracking showing delivered status), or you have been refunded, or you close the case - so don't do that as you only get one case for INR.

SamuelFisherIsBroke

theonlywayisup wrote: »

No. A veiled threat of feedback is not how you describe :rotfl: I think your imagination is running away with itself, who mentioned knives? The veiled feedback threat is - if you don't do this/that/the other then I shall leave you negative feedback.



Decent sellers don't need reminding. If a seller needs reminding, then you do it without a veiled threat on feedback.

Despite what you think, Ebay take veiled threats on feedback seriously.

The seller is in the wrong, but the buyer doesn't need to reciprocate.

And saying 'they will immediately act upon this' is more than likely going to get you absolutely nowhere, most unprofessional sellers will respond with a like for like attitude.

No one mentioned knives (well apart from me), as a previous seller, i wouldnt class someone telling me that they will leave negative feedback as a threat. Its just a simple comment.

It goes with the territory, if you don't want to be 'threatened' with negative feedback, then i would advise treat a buyer with respect, not blame them. im sure if the seller had done this first hand, buyer would not be on here asking for advice.

chancesare_2

SamuelFisherIsBroke wrote: »

No one mentioned knives (well apart from me),

Hilarious! Do you go out of your way to miss the point?

SamuelFisherIsBroke wrote: »

as a previous seller, i wouldnt class someone telling me that they will leave negative feedback as a threat. Its just a simple comment.

It goes with the territory, if you don't want to be 'threatened' with negative feedback, then i would advise treat a buyer with respect, not blame them. im sure if the seller had done this first hand, buyer would not be on here asking for advice.

Well you are wrong, it is just that.

George_Michael

SamuelFisherIsBroke wrote: »

No one mentioned knives (well apart from me), as a previous seller, i wouldnt class someone telling me that they will leave negative feedback as a threat. Its just a simple comment.

But it doesn't matter whether you think it is a threat or not.
What does matter is if the seller in question reports it to ebay saying that they feel that it is a threat, and depending on the ebay CS agent who deals with it, will determine what happens.

This subject gets mentioned on here and on the ebay forums on a regular basis, and there are many instances of sellers getting neg feedback removed for the flimsiest of reasons.
ebay often seem to bend over backwards to help some sellers so if you want to leave negative FB, it's often best not to give any reason for the seller to dispute it.