Store took card payment FIVE times...can i get my money back???

malchish

When you get your money back for unauthorised transactions, complain and you could get £25 compensation for the trouble. 1 hour of telephone conversation + 1 letter recorded may well = £25.
What a mess! Mistakes happen, but those who make mistakes must pay for them.
If you mistakenly go overdrawn, nobody would pat you on the back - you will be charged for your mistake. The same way, if a company made a messy mistake - well they should pay, not just say sorry. Basically, sorry+£25 is better.

Valli

malchish wrote: »

When you get your money back for unauthorised transactions, complain and you could get £25 compensation for the trouble. 1 hour of telephone conversation + 1 letter recorded may well = £25.
What a mess! Mistakes happen, but those who make mistakes must pay for them.
If you mistakenly go overdrawn, nobody would pat you on the back - you will be charged for your mistake. The same way, if a company made a messy mistake - well they should pay, not just say sorry. Basically, sorry+£25 is better.

Crap advice BECAUSE you are not advising the OP properly.
In order to complain; and receive an apology and compensation, the complainant needs to know who is at fault.

visidigi

malchish wrote: »

When you get your money back for unauthorised transactions, complain and you could get £25 compensation for the trouble. 1 hour of telephone conversation + 1 letter recorded may well = £25.
What a mess! Mistakes happen, but those who make mistakes must pay for them.
If you mistakenly go overdrawn, nobody would pat you on the back - you will be charged for your mistake. The same way, if a company made a messy mistake - well they should pay, not just say sorry. Basically, sorry+£25 is better.

Could, so its not a right then? Nor legal obligation, its a 'could'

£25, how do you arrive at that number and can you guarantee its £25, what if its £20 how do you cope with the missing £5? This affects my effort to profit ratio. Its important.

1 hour on the telephone - if your time is £25 an hour can I pay you not to write such rubbish on this forum, you're ruining it for me and others.

May, so you mean its not a guarantee, I could do all this and end up with a phone bill, the cost of writing a letter and the cost of a stamp? These odds are getting no better.

Must pay for mistakes, in that case you owe me £'000's as you've made plenty of them lately.

They should pay? or they will pay, I can't go on without knowing if my profit/loss will be affected negatively or not by this consumer right not working as I have been informed by you it should.

sorry + £25 is better, of course it is, but then again, the whole thing is just an opinion, there is no stone hard cold fact that the banks/retailer will provide you with £25 each time a mistake is made.

Please PLEASE PLEASE stop posting such rubbish on this forum!!! :mad:

teajug

If you go overdrawn 50p without an overdraft agreement, the banks will not think twice in charging for their administration costs:mad: so why not customer charge for their time and costs. :mad:

arcon5

teajug wrote: »

If you go overdrawn 50p without an overdraft agreement, the banks will not think twice in charging for their administration costs:mad: so why not customer charge for their time and costs. :mad:

The banks are a business offering a service your know, why shouldn't they charge for it?
And why should they pay for b&m's error

visidigi

teajug wrote: »

If you go overdrawn 50p without an overdraft agreement, the banks will not think twice in charging for their administration costs:mad: so why not customer charge for their time and costs. :mad:

As has already been stated, B&M will provide for anyone who has incurred bank charges as a result of this mistake, so its the retailer who will pick up the fault here, and its them, not the bank that has made the mistake.

You agreed to pay X to B&M, they took Y by mistake, they return you to paying X instead of Y. If taking Y caused an expense to you, B&M have said they will refund it.

You don't go over your overdraft yourself by mistake, and if you do, thats because you do not have a grip on your account balance.

These are two very separate things, one is an administration error, the other is lack of judgement.

mattyprice4004

malchish wrote: »

When you get your money back for unauthorised transactions, complain and you could get £25 compensation for the trouble. 1 hour of telephone conversation + 1 letter recorded may well = £25.
What a mess! Mistakes happen, but those who make mistakes must pay for them.
If you mistakenly go overdrawn, nobody would pat you on the back - you will be charged for your mistake. The same way, if a company made a messy mistake - well they should pay, not just say sorry. Basically, sorry+£25 is better.

They could also give you £0, or £5000 and a flying pony.

Seriously, can't you find another forum to post your 'thoughts' on?

SuperHan

malchish wrote: »

When you get your money back for unauthorised transactions, complain and you could get £25 compensation for the trouble. 1 hour of telephone conversation + 1 letter recorded may well = £25.

It shouldn't have taken an hour of telephone conversation. I wasn't affected by this, but knew about it as I happened to ring my bank on the relevant day. The prerecorded message explained that it was a B&M problem that was in the process of being reversed before I even got to what I was ringing for.

But then again, that did waste at least 30 seconds of my time... I think I might write to B&M asking them for £7.62 compensation for that wasted time...