My PC gets really hot and then shuts down

Aggie46

Hi

I have a Packard Bell OneTwo Touch 23" (L5710) and recently it has started to get really hot and then it shuts down. It normally only happens when I am either playing games, watching videos or Google earth etc. I paid just under £1,000 and it is just over two years old. Help please!!!

debitcardmayhem

Not familiar with those but google found this http://www.tomshardware.com/forum/338340-28-packard-bell-onetwo-l5710-overheating

electrobix99

Is there a graphics card in the PC?

I would think that the fan on the card has gone since it is when you are doing GPU instensive tasks that is it overheating and shutting down.

If it was the processor fan I would think it overheat regardless. I hope that helps.

Figment

Check the fan is working. Remove any fluff/dust/cat/dog hairs. If you have or can get some thermal paste, remove the fan from CPU, clean off all traces of old paste. Add a SMALL AMOUNT of new paste and re-seat the fan.

arrallas

It's an all-in-one, so check that the air vents at the back are not obstructed, but it is much harder to check on these machines to see whether it is clogged up with dust (compared to a "normal" desktop). All the tasks you mention can be quite processor-intensive, so your computer has to work harder. It should easily be able to do this without overheating though. A quick Google shows other owners have had the same problem and not been able to resolve it.

Jox

This has happened to 2 of my laptops, I'm not a techie so took them to Crazee Computers in Morrisons in Enfield, it cost £20 for diagnostics and then £70 for them to fix it (£20 was refunded), I think they took the back off and gave them a clean, probably very expensive for what they had to do but both laptops are working well now!

CupofTea

This happened to mine too but after some time it stopped doing that.

Middy

I get this about once every 2 months (normally during playing Footie Manager or The Sims 3) and it is caused by a bit of fluff going inside the computer. A quick blast with an air duster with time not using it - ie before I go to work does the trick.

Aggie46

arrallas wrote: »

It's an all-in-one, so check that the air vents at the back are not obstructed, but it is much harder to check on these machines to see whether it is clogged up with dust (compared to a "normal" desktop). All the tasks you mention can be quite processor-intensive, so your computer has to work harder. It should easily be able to do this without overheating though. A quick Google shows other owners have had the same problem and not been able to resolve it.

The air vents are not obstructed. I agree, simple tasks such as You Tube and Google earth should not cause intense overheating and shut down. I researched too and discovered other owners with the same problem. When I contacted Packard Bell and told them it was a common problem with this particular model, they said there had been no recalls for it.

Aggie46

Figment wrote: »

Check the fan is working. Remove any fluff/dust/cat/dog hairs. If you have or can get some thermal paste, remove the fan from CPU, clean off all traces of old paste. Add a SMALL AMOUNT of new paste and re-seat the fan.

The fan does work, but when the temperature reaches around 100 degress (I downloaded Core Temp) the fan suddenly stops. I took it to a computer repair guy recently and he replaced the paste. I assumed he had cleaned the fan, but he didn't say whether he had or not.

Aggie46

electrobix99 wrote: »

Is there a graphics card in the PC?

I would think that the fan on the card has gone since it is when you are doing GPU instensive tasks that is it overheating and shutting down.

If it was the processor fan I would think it overheat regardless. I hope that helps.

It's an ATI Mobility Radeon HD 4500 series. The fan tends to stop when the temp reaches 100 degrees.