Windows Security Centre Error Code 0x80240022

Eager_Elephant

Hi Guys

I have a Advent laptop running Windows XP.

Last week I had a serious virus - Live Security Platinum which took over my whole computer and would not let me do anything.

I followed a website's recommendation of how to get rid of it (can't remember what it was now) and I basically went in to my laptop in safe mode with networking and did all my stuff from there.

I managed to sort my computer out but this week when my Windows Security Centre tried to update, it can't update the Malware Protection.

The error code is 0x80240022 and when I checked it is to do with my Background Intelligent Transfer Service (BITS).

I checked the microsoft website for a fix and it tells me to go to the services menu and fix BITS myself which I do but I don't actually have BITS listed.

I am assuming that I accidentally deleted it when I cleared up after the virus.

I have had a look around on the web but I cannot see how to get BITS back.

Just wondering if you can help?

Many Thanks

NiftyDigits

Windows Security Centre does not update Malware Protection.

Which Malware Protection would this be?

Do you mean Security Essentials?

If so, try updating manually.


When was the last time you did a full back up of your important data?
You should always be ready to do a Factory Restore or re-image at any time.

waddler_8

The rootkit Sirefef aka ZeroAccess is known to delete some windows services - BITS being one of them.

It's an easy fix if the rootkit is no longer active (assuming that is the case).

We can check for it with DDS.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

Eager_Elephant

Thanks so much , here is my DDS log (Part 1):

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19272
Run by The Brame Family at 8:18:35 on 2012-08-25
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.1916.822 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Outdated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Outdated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\HitmanPro\hmpsched.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kodak\AiO\Center\EKAiOHostService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\System32\spool\drivers\w32x86\3\EKAiO2MUI.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Consumer Input\dca-ua.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\System32\mobsync.exe
C:\Program Files\Citrix\Receiver\Receiver.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Citrix\Receiver\ConfigurationWizard.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://google.co.uk/
uSearch Bar = Preserve
uInternet Settings,ProxyOverride = <local>;*.local
uURLSearchHooks: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwag.dll
mURLSearchHooks: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwag.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwag.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\consumer input\dca-bho.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Swag Bucks Toolbar: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - c:\program files\swag_bucks\prxtbSwag.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [Consumer Input Update] c:\program files\consumer input\dca-ua.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Facebook Update] "c:\users\the brame family\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Google Update] "c:\users\the brame family\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [UpdateP2GShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" update "software\cyberlink\power2go\5.0"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Conime] %windir%\system32\conime.exe
mRun: [EKAIO2StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKAiO2MUI.exe
mRun: [CitrixReceiver] "c:\programdata\microsoft\windows\start menu\programs\citrix\Receiver Updater.lnk"
mRun: [ConnectionCenter] "c:\program files\citrix\ica client\concentr.exe" /startup
StartupFolder: c:\users\thebra~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.6.2.cab
DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab
DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - hxxp://cid-18bb71feed8f963b.spaces.live.com/PhotoUpload/VistaMsnPUplden-gb.cab
DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} - hxxp://www.parallelgraphics.com/l2/bin/cortona3d60_179.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E7637F18-B2C8-43E4-BCFE-BC3437DF469F} - hxxps://s.userzoom.com/s/UserZoom.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{097929E3-AFC9-4C93-98D5-ECF544BBEBC1} : DhcpNameServer = 192.168.0.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll

Eager_Elephant

============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2012-5-17 67960]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-7-27 63960]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-3 21504]
R2 HitmanProScheduler;HitmanPro Scheduler;c:\program files\hitmanpro\hmpsched.exe [2012-8-15 105832]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKAiOHostService.exe [2012-3-16 389120]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8187B.sys [2008-2-27 283136]
R3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;c:\windows\system32\drivers\SiSGB6.sys [2008-2-27 46592]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-8 250056]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 74112]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2012-3-26 214952]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 Gacela-Reporting-Service;Gacela-Reporting-Service;"c:\program files\gacela\gacela-reporting.exe" --> c:\program files\gacela\Gacela-Reporting.exe [?]
S4 Gacela-Update-Service;Gacela-Update-Service;"c:\program files\gacela\gacela-updater.exe" --> c:\program files\gacela\Gacela-Updater.exe [?]
.
=============== Created Last 30 ================
.
2012-08-22 17:34:25 7023536 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{49e79423-08f9-4a47-86b5-199c2d61c47a}\mpengine.dll
2012-08-15 09:44:39

---

d

---

w- c:\users\the brame family\appdata\local\ElevatedDiagnostics
2012-08-15 09:06:01

---

d

---

w- c:\program files\HitmanPro
2012-08-15 09:05:31

---

d

---

w- c:\programdata\HitmanPro
2012-08-15 07:06:57 6891424

---

w- c:\programdata\microsoft\microsoft antimalware\definition updates\{a95b2735-7833-4c88-9711-a80ae2fecc5c}\mpengine.dll
2012-08-14 21:09:20 202 ----a-w- c:\programdata\microsoft\microsoft antimalware\localcopy\{88FFC529-4130-0416-FB79-7FEAA1EF7339}-tmp597bf4a3.bat
2012-08-14 21:07:20

---

d

---

w- c:\programdata\036DFF98FB22CCCA004BFD882F3B707C
2012-08-14 21:06:32

---

d

---

w- c:\users\the brame family\appdata\roaming\Oswe
2012-08-14 21:06:31

---

d

---

w- c:\users\the brame family\appdata\roaming\Ykbex
2012-08-14 21:06:31

---

d

---

w- c:\users\the brame family\appdata\roaming\Guqy
2012-08-14 06:03:16 6891424

---

w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2012-08-02 07:31:16

---

d

---

w- c:\program files\common files\Citrix
2012-08-02 07:27:28

---

d

---

w- c:\programdata\Citrix
2012-07-27 20:51:30 184248 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
.
==================== Find3M ====================
.
2012-08-15 18:56:20 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-15 18:56:20 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-03 12:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-13 13:40:21 2047488 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 16:47:28 1401856 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 16:47:27 1248768 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 15:26:04 440704 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 14:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 14:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-02 00:04:25 278528 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 00:03:42 204288 ----a-w- c:\windows\system32\ncrypt.dll
2012-05-31 11:25:14 237072

---

w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 8:19:55.59 ===============

Eager_Elephant

NiftyDigits wrote: »

Windows Security Centre does not update Malware Protection.

Which Malware Protection would this be?

Do you mean Security Essentials?

If so, try updating manually.


When was the last time you did a full back up of your important data?
You should always be ready to do a Factory Restore or re-image at any time.

Thanks for replying.

Sorry for the confusion - I am only using Security Essentials but it then brought up Security Centre which is why I mentioned it.

I have not done a back up for a few months - I really need to get in to a routine of doing this.

waddler_8

No sign of it there. I would guess MSE & HitmanPro got rid between them.

Post the contents of the other DDS log, attach.txt.

Then do this.

Download Farbar's Service Scanner from the link below and save it to your desktop.

LINK

• Right click FSS.exe and choose "Run as Administrator" to run it.
• Allow any UAC prompt
• Check (tick) the following checkboxes
  • Internet Services
    Windows Firewall
    System Restore
    Security Center/Action Center
    Windows Update
    Windows Defender
    Other Services
• Click Scan
• When finished, notepad will open. Post the contents in your next reply.

Note: The log can also be found on your desktop named FSS.txt

Eager_Elephant

Thanks so much for your help.

Here is the attach log:

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 07/05/2008 20:40:17
System Uptime: 25/08/2012 07:47:52 (1 hours ago)
.
Motherboard: DIXONSXP | | N/A
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz | uPGA 479M | 1733/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 101 GiB total, 47.147 GiB free.
F: is Removable
S: is FIXED (NTFS) - 1 GiB total, 1.407 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0339
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #5
PNP Device ID: ROOT\*ISATAP\0339
Service: tunnel
.
Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
Description: CD-ROM Drive
Device ID: IDE\CDROMTSSTCORP_CDDVDW_TS-L632H________________TMC0____\5&273A8CB0&0&0.0.0
Manufacturer: (Standard CD-ROM drives)
Name: TSSTcorp CDDVDW TS-L632H ATA Device
PNP Device ID: IDE\CDROMTSSTCORP_CDDVDW_TS-L632H________________TMC0____\5&273A8CB0&0&0.0.0
Service: cdrom
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
aioscnnr
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Belkin Wireless USB Utility
Bonjour
CanoScan Toolbox Ver4.1
center
Citrix Authentication Manager
Citrix Receiver
Citrix Receiver (HDX Flash Redirection)
Citrix Receiver Inside
Citrix Receiver Updater
Citrix Receiver(Aero)
Citrix Receiver(DV)
Citrix Receiver(USB)
Compatibility Pack for the 2007 Office system
Consumer Input Software (remove only)
Copy+
Cortona3D Viewer
Driver Detective
essentials
Facebook Video Calling 1.2.0.159
GearDrvs
Google Chrome
HiJackThis
HitmanPro 3.6
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Inquisit 3 Web Edition
iTunes
Java(TM) 6 Update 17
Java(TM) 6 Update 2
Keynote Connector
Kodak AIO Printer
KODAK AiO Software
Malwarebytes Anti-Malware version 1.62.0.1300
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MobileMe Control Panel
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
ocr
Octoshape add-in for Adobe Flash Player
OGA Notifier 2.0.0048.0
Online Plug-in
Power2Go
PreReq
Ralink Wireless LAN
RealPlayer
Realtek High Definition Audio Driver
REALTEK RTL8187B Wireless LAN Driver
Realtek USB 2.0 Card Reader
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Spare Messaging
Spelling Dictionaries Support For Adobe Reader 8
Spotify
Swag Bucks Toolbar
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live installer
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Writer
Windows Mobile Device Center
.
==== End Of File ===========================

Eager_Elephant

Here is my FSS log:

Farbar Service Scanner Version: 06-08-2012
Ran by The Brame Family (administrator) on 25-08-2012 at 09:22:23
Running from "C:\Users\The Brame Family\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Security Center:
============
Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll
[2008-06-03 19:40] - [2008-01-19 08:34] - 0288256 ____A (Microsoft Corporation) E1499BD0FF76B1B2FBBF1AF339D91165
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

waddler_8

Download this file, save it to your desktop:

http://download.bleepingcomputer.com/win-services/vista/BITS.reg

Double click the file, agree/ok any prompts - Reboot your computer.

Let me know you can update.

Eager_Elephant

Thank you so so so so so so so much.

It has managed to update now.

Thanks again

P.S Shall I delete the things I downloaded like dds & !!!!!!?

Thanks