Liverpool Victoria now in the business of "stealing"

EverReady_3

Hi guys,

This is my first time posting a thread. I hope its in the right place!

SO my story goes....I was on holiday when I got info that my parked car had been hit by someone insured by LV. I called LV while on holiday and explained to them that I would be back during the weekend. On returning, I realised that my car was gone and nobody knew who took it!

I called LV and they said they did not have my car. I had to take a day off work (cos I just wasn't in the right state of mind by then!) and report my car stolen to the police. I also had to start processing a theft claim via my own insurance company.

I later found out that LV had arranged for a garage to pick up my car, the man from the garage came to pick it up and according to him "someone" said he could take the car.

I have complained to LV and said I should be compensated for all the time I've lost running around reporting my car stolen while it was with their garage all along! The customer relations officer I spoke to offered me a measly £50 (increased to £100 after I suggested that they must be having a laugh!)

I cannot believe that an insurance company would think that sorry and £50 is enough to cover all the time I've spent sorting out their mess! I've had to work longer hours at work, because I need to make up for the time off work or take it out of my already little holiday bank! The only crime I seem to have committed is to park my car!

Somehow, I feel if the tables were turned and I was the one who made a mistake, these corporations would find a way to squash me! And I dont know any court of law who would let me off for taking someone's property without their permission just because "someone" said I could!

Any advice in dealing with LV would be greatly appreciated!

dunstonh

How did they get into your car without keys?

jamhun

If you feel that way, then report them the police for theft of a motor vehicle.

James

Ctub

What has the response from the police been?

AppleMatt

EverReady,

They took your car without your consent. It's theft - inform the police they have admitted it!

rs65

AppleMatt wrote: »

EverReady,

They took your car without your consent. It's theft - inform the police they have admitted it!

Theft has to have the intention of depriving the owner of it. More like TWOC here.

OP, did they have the keys?

vaio

make a list of your all losses and claim them from LV

Getting a copy of the phone calls will probably be a good idea and help concentrate their minds

EverReady_3

Thanks for the responses so far!

They did not have my keys! And I did go back to the police to inform them of what LV did. I suppose they have decided to not take any action because I haven't heard anything else from the police.

LV=_company_representative

Hi.

I represent LV= and I'm sorry to hear of your dissatisfaction with our claims service.

A member of our claims customer service team will contact you today to discuss the matter with you.

Regards.

ILW

LV=_company_representative wrote: »

Hi.

I represent LV= and I'm sorry to hear of your dissatisfaction with our claims service.

A member of our claims customer service team will contact you today to discuss the matter with you.

Regards.

How do you know who this person is?

dunstonh

ILW wrote: »

How do you know who this person is?

At a guess I would say that it is a fairly unique complaint and they would have a relatively small complaints team as they don't get that many complaints and can identify the person from there.