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FRAUD: www.silverjewellerysonlineshops.co.uk
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Mosh
Posts: 166 Forumite


My other half just picked up some stuff from them as gifts. Their web site states that they're genuine, and they're not. All knock-offs and not at knock-off prices. The stuff we received was a) partially incorrect and b) crap. Damaged, badly made and obviously sub-standard.
There is no indication of where they are located - it turns out when the stuff arrives that it's China. They also took more off Gillian's debt card that they were authorised to do so.
Correspondence with them (via a Yahoo email address...) has resulted in them claiming that it's "not worth" refunding as the postage charges would be so high to return it. They offered £10 (of a £70+ transaction). Then £13. Now £18. It's like haggling.
Unsure if trading standards will touch it, but the web site takes GBP payments and is a .co.uk domain so I think I'll be making a complaint to their registrar. A quick search on this site popped up a story about "Operation Papworth" a couple of years ago where 1,219 similar Asia-based sites were taken offline.
Please PLEASE share and repost elsewhere. If they won't refund our relatively small amount after defrauding us, then perhaps some negative advertising will cost them more.
There is no indication of where they are located - it turns out when the stuff arrives that it's China. They also took more off Gillian's debt card that they were authorised to do so.
Correspondence with them (via a Yahoo email address...) has resulted in them claiming that it's "not worth" refunding as the postage charges would be so high to return it. They offered £10 (of a £70+ transaction). Then £13. Now £18. It's like haggling.
Unsure if trading standards will touch it, but the web site takes GBP payments and is a .co.uk domain so I think I'll be making a complaint to their registrar. A quick search on this site popped up a story about "Operation Papworth" a couple of years ago where 1,219 similar Asia-based sites were taken offline.
Please PLEASE share and repost elsewhere. If they won't refund our relatively small amount after defrauding us, then perhaps some negative advertising will cost them more.
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Comments
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Debit card, yes. My other half doesn't like credit cards though I prefer them for the additional protection. She's off to the bank shortly with the invoice to compare with her statement to see if they'll resolve it for her.
Thing is, won't that just put the bank out of pocket and not the thieves at the other end?
[ Just checked on WHich? and it seems we may have a strong case. For those interested: http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/ ]0 -
I've done a whois and it seems the domain is registered to a lady in Belfast. I've contacted her domain registrar and lodged a complaint.
Other half is off to the bank with invoices, statements and a printout of the Chargeback details. Thanks!0 -
Thing is, won't that just put the bank out of pocket and not the thieves at the other end?
No.
When a bank processes a chargeback, what they are doing is attempting to reverse the original transaction and take the payment back from the person or company that it was sent to.
If the chargeback is successful then the card holder gets their payment back, but no money available means no refund & the bank won't pay it themselves.0 -
shaun_from_Africa wrote: »If the chargeback is successful then the card holder gets their payment back, but no money available means no refund & the bank won't pay it themselves.
Yeah, managed to find that on the Which? site, so we'll see how it goes. I think I'll convince my other half to use credit card in future! We can pay them off in full each month anyway.0 -
Their domain registrar have given them 24 hours to remove all term-breaching material or they're suspending the site. Also, Tiffany & Co. and the other three companies whose goods were being pirated expressed quite an interest...
WIN.0 -
The problem is that 20 minutes after their website has been cleaned up, they will probably be up and running on another one.
This is the place that ripped you off
http://www.silverjewellerysonlineshops.co.uk/
and a very quick google found this
http://www.beautifuljewelryuk.com/
and they probably have loads more sites selling exactly the same junk.0 -
Thanks, George. I was thinking much the same thing. One down, etc...
Given how easy it was for me to get that one closed down, you'd think the genuine companies would be able to do it pretty quickly despite the numbers.0 -
Keep hounding them for a refund and it might go up significantly. My friend purchased £100 or so of fake Abercrombie & Fitch clothing, the refund went from £20 to around £80 in the end, which is pretty good for those sort of sites.
It's too bad she didn't ask me to look at it first because it was obvious it was a Chinese knock off site, same with your jewellery site OP.
They should teach folks how to notice these because the red flags are quite obvious..
1) The website address, genuine UK companies aren't really going to give their site a name like "cheapsilverjewellerymarket.co.uk", "goodcheapsilver4u" etc. Some gold buying sites do, but that's about it, and they're pretty dodgy as it is.
2) The prices, pandora charms reduced from £36 to £6?! If it's so cheap it just seems ridiculous, it's going to be fake.
3) The Chinglish, if you read the paragraph on the opening page, especially near the end, although there are no obvious spelling mistakes or grammatical errors, it doesn't read like an English person would write. If you then click on other parts like returns, about us (especially) and other parts of the site, you start to see a lot of spelling and grammatical issues with give it away.
4) The shipping, check the shipping/returns part of the site, link is usually at the bottom. If the delivery time is say 5+ days and they're saying it's being delivered by worldwide express or EMS express then you can be pretty sure it's from China.
I wonder if there could be a sticky warning folks about what to look for when shopping at new sites online, especially online fashion and jewellery retailers? This situation is not uncommon yet releasing they're a Chinese knock off site is generally pretty easy to do if you look at the site for a minute or so.0 -
I wonder if there could be a sticky warning folks about what to look for when shopping at new sites online, especially online fashion and jewellery retailers? This situation is not uncommon yet releasing they're a Chinese knock off site is generally pretty easy to do if you look at the site for a minute or so.
Agreed. I took one look and knew it was dodgy, however my other half is a little less au fait with rip-off internet retailers. She reckoned the prices seemed about right for end-of-line merchandise and not so cheap as to be knock-off.
The Chargeback thing is underway and their details have been passed onto Pandora etc who were grateful for the heads-up, though I thought they'd be more pro-active at spotting merchants like this.0
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