Problems with Sony

hal81

I purchased a laptop which had to be repaired 4 times, 3 of the times were for the same issue, (non-fault repairs). I complained to Sony and they decided to give me £100 as good will but I had to purchase one of there products of £100 value as they wouldn't give me the money. They told me I had to buy an item worth 100 pounds from there website and then they will refund me the money by transferring it into my account. It has been over two weeks since I purchased a sony dvd player worth 100 pounds and they still have not refunded the money into my account even after sending a number of emails. i have got proof of the emails where they have confirmed the good will gesture. I was wondering what I can do if they don't refund me, is there anyone I can report this to take further action??

taffy056

hal81 this is the parking forum, try this link instead mate, you won't get the advice here in this section for what you want, but you may get it on the link

http://forums.moneysavingexpert.com/forumdisplay.php?f=211

or here

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

bargepole

hal81 wrote: »

I purchased a laptop which had to be repaired 4 times, 3 of the times were for the same issue, (non-fault repairs). I complained to Sony and they decided to give me £100 as good will but I had to purchase one of there products of £100 value as they wouldn't give me the money. They told me I had to buy an item worth 100 pounds from there website and then they will refund me the money by transferring it into my account. It has been over two weeks since I purchased a sony dvd player worth 100 pounds and they still have not refunded the money into my account even after sending a number of emails. i have got proof of the emails where they have confirmed the good will gesture. I was wondering what I can do if they don't refund me, is there anyone I can report this to take further action??

If you do get a refund, I would recommend spending £7 of it on "English Grammar in Use", available online from Cambridge University Press. That would enable you to distinguish between "there" (in that place) and "their" (belonging to them).

Crabman

I've moved this to the Consumer Rights board

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

nearlyrich

bargepole wrote: »

If you do get a refund, I would recommend spending £7 of it on "English Grammar in Use", available online from Cambridge University Press. That would enable you to distinguish between "there" (in that place) and "their" (belonging to them).

How rude:eek: