three uk mobile broadband

vaio

visidigi wrote: »

1) ....... Also, you're complaining you could not get access to PirateBay. Really? Give me a legal reason why you would visit that site...p.s. they have the right to block any sites they want, you really should read a contract and terms and conditions before merely thinking they don't apply to you...sorry!

I tend to the view that I don't need to provide "legal reasons" for my browsing, I can go to any site I want without compulsory censorship by my ISP. If any of my browsing results in the committing of a criminal offence then no doubt the police will deal with it in the normal manner

In fact, I've just made my first ever visit to PirateBay and my ISP (3 on a mobile dongle, same as the OP) didn't block it

visidigi

vaio wrote: »

I tend to the view that I don't need to provide "legal reasons" for my browsing, I can go to any site I want without compulsory censorship by my ISP.

In fact, I've just made my first ever visit to PirateBay and my ISP (3 on a mobile dongle) didn't block it

Indeed, and if its a legal resource which they choose to block this would be detrimental to your contract and something you could accordingly discuss with your ISP in order to move to an alternative provider (if they don't all censor based off legal advice in the meantime).

I would love to see how someone would get out of a contract as they can't access stolen material though...

visidigi

vaio wrote: »

I tend to the view that I don't need to provide "legal reasons" for my browsing, I can go to any site I want without compulsory censorship by my ISP. If any of my browsing results in the committing of a criminal offence then no doubt the police will deal with it in the normal manner

In fact, I've just made my first ever visit to PirateBay and my ISP (3 on a mobile dongle, same as the OP) didn't block it

Additionally...Pirate Bay is likely to be controlled by Three in terms of access and functionality on the basis of the traffic impact widespread use would have on its ability to deliver a service to others.

vaio

visidigi wrote: »

Indeed, and if its a legal resource which they choose to block this would be detrimental to your contract and something you could accordingly discuss with your ISP in order to move to an alternative provider (if they don't all censor based off legal advice in the meantime).

I would love to see how someone would get out of a contract as they can't access stolen material though...

that's sort of my point, downloading stolen stuff is illegal & a matter for the police, visiting sites where stolen material might (or might not) be available for download isn't against the law.

vaio

visidigi wrote: »

Additionally...Pirate Bay is likely to be controlled by Three in terms of access and functionality on the basis of the traffic impact widespread use would have on its ability to deliver a service to others.

As we now saying that any block is to do with bandwidth management rather than illegality so it's fine to download as long as you pay by the gig?

visidigi

vaio wrote: »

that's sort of my point, downloading stolen stuff is illegal & a matter for the police, visiting sites where stolen material might (or might not) be available for download isn't against the law.

Agreed.

vaio wrote: »

As we now saying that any block is to do with bandwidth management rather than illegality so it's fine to download as long as you pay by the gig?

No, thats not what I said. What I said was Three reserve the right (as do all ISP's) to protect the integrity of the network and the provision of services for all, the use of torrents and other such download systems can be detrimental to the network performance and as such they are allowed to block the ability to use such systems - they would be covered by this under the you will not use it for illegal/improper purposes clause in the T&C's

To get back to the OP's issue...Three's T&C's 2.2

"Your agreement is personal to you. You have to do
what you’ve contracted to do, unless we write and
say you can do something outside the agreement."

larry_lurex

visidigi wrote: »

No I am not - I am merely questioning the stuff you're posting as it doesn't quite add up.



Again, that paperwork is a contract and has terms associated with it, I can't understand why where you signed up makes a difference, or how much you paid, the contract is what the contract is, if they charged you £5 'for going slightly over' the that is what you signed up to, I don't follow what the complaint is?



So this is another point where I can't understand how this is a basis for your complaint about the service and reason for termination - you knew this, you accepted it, it sounds like you've done the necessary research.



So again, you complained about the blocks, but didn't send documented proof at the time to back up what you were saying - when you decided to the blocks were gone, where exactly is the basis for contract termination here? There simply isn't - to terminate both sides have to, either agree or accept the action, Three simply haven't. This is why you have debt collectors, this is why you are being chased.

The reason why the CAB is useless in this case is there simply isn't a case. You signed a contract to which you agreed, you accepted a service level of which you were aware. The blocking, which you didn't complain at the time via durable means (not that you've said here anyway) is a side issue, which by your own admission is now not an issue.

You need to settle with Three, either to continue with the contract or Terminate in an agreed or accepted way.

Just a quick note regarding the blocking - I did send an email saying "stop blocking me or I shall terminate the contract". There was no response so about a week later I sent another email saying "you are still blocking me" etc

larry_lurex

vaio wrote: »

that's sort of my point, downloading stolen stuff is illegal & a matter for the police, visiting sites where stolen material might (or might not) be available for download isn't against the law.

Did you know there is plenty of legal stuff on PirateBay? The latest version of OpenOffice for example. Much download.com stuff is on there, too. Small companies offer their freeware and shareware. It has a bad reputation for having unlicensed material available via torrents.

Once again - and there is no need for a response - I wanted a screen shot of being blocked from that site and there was no problem accessing it whereas there was before.

Many thanks.

mattyprice4004

So you tell them you're terminating the contract, you don't really give a real reason to do so, they tell you (correctly) that you can't terminate the contract... but you don't pay it anyway.

Then you're surprised when the heavies turn up to collect the money you owe?

You took out a contract, it's your choice not to pay it but they WILL chase you for the money.

All of the complaints you have could have been resolved by a few phone calls, this just smells of 'realised I liked PAYG more' than any real issues.

The choices are simple - you either pay, or have the debt collectors turn up at your house. They will also (or probably already have) destroyed your credit file.

I used to work for a large mobile phone retailer dealing with this issues daily, there isn't a simple way out of these contracts or everyone would do it.

larry_lurex

mattyprice4004 wrote: »

So you tell them you're terminating the contract, you don't really give a real reason to do so, they tell you (correctly) that you can't terminate the contract... but you don't pay it anyway.

Then you're surprised when the heavies turn up to collect the money you owe?

You took out a contract, it's your choice not to pay it but they WILL chase you for the money.

All of the complaints you have could have been resolved by a few phone calls, this just smells of 'realised I liked PAYG more' than any real issues.

The choices are simple - you either pay, or have the debt collectors turn up at your house. They will also (or probably already have) destroyed your credit file.

I used to work for a large mobile phone retailer dealing with this issues daily, there isn't a simple way out of these contracts or everyone would do it.

No. I was reasonably happy with the service and have detailed that above. PAYG was more to my liking but much dearer.

Nothing can be sorted out with Three because you only get several calls from muppets in Bombay a day and it is like groundhog day. They are just trained to collect and when you challenge them they say a manager will ring but it took sixteen days until one actually did.

This is the first company I have experienced which is so aggressive. I have been on the internet for thirteen years and whenever I wanted out of a contract I told those companies and we parted company.

Many thanks.