Rejuvenex & deadseaskinkit auto delivery scam

quimby123

We have been caught by this American dodgy sales method! Answered a Survey request as we were looking on John Lewis store site and assumed it was via John Lewis. Free sample for filling in the survey, on arrival I was told worth £90 which I said was rubbish!Checked and read the small print and found out what it was about. Cancelled the order & returned the rubbish next day. Contacted our bank and cancelled our debit card so they couldnt take any monies, We didn`t trust the smooth yank who tried to give us a massive discount or his promise to cancel the order. Just hope the Email gets though to them, it was on their site. Devious and underhand marketing, but then what else can you expect from an American corp? Also emailed John Lewis making the aware that scammers are linking to customers viewing their site. Now older and wiser. Perhaps we will dump Google as well!

idlewise

the fact is that these sites make it extremely difficult to contact them to then cancell your "subscription or membership", even if you did agree to terms and conditions. They then state that you have 14 days from purchase to try and if not cancel item, one site I signed up for stated I could keep the product if I wasnt happy and decided to cancel I didnt have to return it, but when I called them(after getting the run around) I was told I had to send product back....this is not what the terms and conditions said...so that is a lie!on the other product site (yes I am a fool it is rejuvenex and hydraface) the hydraface isnt the site you are taken to to pay and sign up and when I called the number given they had no trace of my transaction so the link is sending you to a completely different company than the ones who are taking your money , a third party using someone elses site ilegally and this is fraud...the site tells you to call a certain customer service number to cancel and you are told by them they have no trace of you or your transaction...even tho you are entitled according to the only terms and conditions available that you can cancel within 14 days you arent given the chance to as you dont have the details to contact them with, it was a number that didnt work a completely different order number and now I have no way to contact the correct company. I did cancel my credit card the day I recieved the product but does it mean I still have a contract with someone I have no way of cantacting? the other rejuenex terms and conditions state that I dont have to return the product if I call to cancell before the 14 day trial period ends, I did that and was told I had to return the product and would get an email from them, wouldnt give me her name or an enquiry or cancellation number...complete and utterrun around....therefore they have voided contract by not keeping to the terms or the agreement.Yor have the right to cancel doesnt matter if you ticked the box, you have the right to cancel the agreement in full whether you read term or not because it is in their terms and agreements in the first place....

idlewise

try phoning this number I did but you may not get anywhere with them...
08009098013 get her name first and tell her you want to cancel your free trial. I was told to send product back even tho term and agreement say you can keep it if you cancel before the 14 day trial period ends

rejuvenex direct uk limited
returns department
international house
unit 2d gatwick gate ind est
charlwood road
crawley rh11 otg
uk

hope this is of help

KL1965

Did you ever get your money back after you sent the goods back?

KL1965

nanakaz wrote: »

like many people i am a victim of rejuvenex but i returned all items sent to me and am still waiting for a refund i probably wont get.my bank will not reimburse me for the money,yet other people who have a halifax debit card are receiving reimbursments,so im out of pocket £94.94.i also know a few other people who have been victims of these people who have cancelled all memberships with this company and the company are totally ignoring the cancelations and carrying on sending these creams, and some have had money taken from there accounts and not received anything,as of yet i know that none of these people have received there money back,in my book this is called theft.:mad:.on contacting my bank i was told they can do nothing to help and that this company can carry on taking funds from my account,despite me cancelling any memberships

What happened in the end?

KL1965

idlewise wrote: »

try phoning this number I did but you may not get anywhere with them...
08009098013 get her name first and tell her you want to cancel your free trial. I was told to send product back even tho term and agreement say you can keep it if you cancel before the 14 day trial period ends

rejuvenex direct uk limited
returns department
international house
unit 2d gatwick gate ind est
charlwood road
crawley rh11 otg
uk

hope this is of help

What happened in the end? Did the payments stop and did you get a refund?

gb12345

KL1965 wrote: »

What happened in the end? Did the payments stop and did you get a refund?

You're unlikely to get response from either of the posters you re questioning - neither of them returned to the forum after posting their initial messages.

KL1965

quimby123 wrote: »

We have been caught by this American dodgy sales method! Answered a Survey request as we were looking on John Lewis store site and assumed it was via John Lewis. Free sample for filling in the survey, on arrival I was told worth £90 which I said was rubbish!Checked and read the small print and found out what it was about. Cancelled the order & returned the rubbish next day. Contacted our bank and cancelled our debit card so they couldnt take any monies, We didn`t trust the smooth yank who tried to give us a massive discount or his promise to cancel the order. Just hope the Email gets though to them, it was on their site. Devious and underhand marketing, but then what else can you expect from an American corp? Also emailed John Lewis making the aware that scammers are linking to customers viewing their site. Now older and wiser. Perhaps we will dump Google as well![/QUOT

This happened to me too via a link on the OCADO website. HSBC won't let me cancel my VISA Debit card. What happened to you end the end?

wealdroam

KL1965 wrote: »

This happened to me too via a link on the OCADO website. HSBC won't let me cancel my VISA Debit card.

Cancelling your debit card will not stop the money being taken.
Probably why HSBC wouldn't do it.

Have you cancelled your subscription?