Mobile repaired 4 times... still broken!?

PrincessKG

Hi,
I have a pay as you go blackberry with T-mobile, I purchased the phone for £250 and when the phone started having serious battery and button problems I took it to my local store who sent it away to be repaired under warranty. Today was the fourth time I've gone to pick up my repaired/refurbished phone and it is STILL broken.
Its ridiculous, no one should have to send their phone off to be repaired FOUR times and for it still to come back completely broken. What's more frustrating is that no-one will sort it out or take any responsibility for it. The T-mobile shop say that they are only responsible for selling phones and contracts not to fix or replace broken phones, the repair centre who I've called plenty of times says that all they can do is continue to repair it (which they are pretty horrendous at doing) and T-mobile customer services say that once the phone has been sent off to be repaired they are no longer responsible for it. I call and call and call T-mobile and the repair centre to no avail.
Any suggestions on what action to take next would be greatly appreciated,
Thanks x

grumbler

PrincessKG wrote: »

...The T-mobile shop say that they are only responsible for selling phones and contracts not to fix or replace broken phones,... and T-mobile customer services say that once the phone has been sent off to be repaired they are no longer responsible for it.

Both are lying. Typically.

They are not responsibly for fixing, but they are responsible for it getting fixed or replaced. It's their problem how they do this "within reasonable time and without causing significant inconvenience" - that's what the law says. Unfortunately, the law doesn't set any limit on the number of times they can repair, but "reasonable time" and "significant inconvenience" cover this.

Consumer Rights - Martin's article.

Suggestions? A Letter Before Action, then Small Claims Court (online).