Final Value Fee Credit Refusal Due to Stating Transaction Completed

Pricy147

cafenervosa wrote: »

Well you won't need to close your account as eBay will do that for you. They won't let you sign up again with other IDs until the fees are paid, in effect they will ban you for life. Is that worth it for the sake of £6.61 or do you just accept that you made a mistake and pay the fees then carry on trading a wiser person. I know which i'd choose as I can't afford to be without ebay.

It isnt the 6.61 that is bothering me - its the principle of the whole thing - you get ripped off - and eBay take the p$ss by charging you for the privilege.....if this is what this company is about - I can do without!

soolin

Pricy147 wrote: »

It isnt the 6.61 that is bothering me - its the principle of the whole thing - you get ripped off - and eBay take the p$ss by charging you for the privilege.....if this is what this company is about - I can do without!

Sorry I do realise how cross you are but ebay didn't rip you off, you made a judgement error and the buyer has merely proved what a dishonourble waste of space he is.

The buyer bought something he didn't want, that proves he is TSFE, so why did you trust him to agree to a mutual? If he can buy something by accident he certainly shouldn't be trusted to fulfil a mutual withdrawal agreement.

This is frustrating, it must be horrid to lose that money but the difference between the FVf reclaim is clear when you are given the choice with which one to go for. You would have been perfectly entitled to go for a full NPB, I always do when a buyer supposedly makes a mistake. Apart from guaranteeing your fees back it also means that with a newbie there is a very good chance of them getting booted off ebay, and not therefore being able to leave you feedback. An added bonus.

Pricy147

soolin wrote: »

Sorry I do realise how cross you are but ebay didn't rip you off, you made a judgement error and the buyer has merely proved what a dishonourble waste of space he is.

The buyer bought something he didn't want, that proves he is TSFE, so why did you trust him to agree to a mutual? If he can buy something by accident he certainly shouldn't be trusted to fulfil a mutual withdrawal agreement.

This is frustrating, it must be horrid to lose that money but the difference between the FVf reclaim is clear when you are given the choice with which one to go for. You would have been perfectly entitled to go for a full NPB, I always do when a buyer supposedly makes a mistake. Apart from guaranteeing your fees back it also means that with a newbie there is a very good chance of them getting booted off ebay, and not therefore being able to leave you feedback. An added bonus.

If I had realised there was a difference - I would have gone for the other option - I simply went for the option that matched the situation!

eBay have no excuse though - they have all the records, and a simple check would show this transaction was not valid (i.e. negative feedback, emails through eBay, previous account history, etc).

eBay havent ripped me off - but as far as I am concerned are advocating this behaviour by condoning it.

Their own statement claim:

'In a mutual agreement situation, we ask the buyer to confirm the
seller's assertion that you've both backed out of the transaction. We do this to avoid crediting Final Value Fees incorrectly for transactions
that were actually successful.'

The transaction was not successful - for which they can see by the account history - so regardless of what the other party is saying - they can see the hard evidence on the account.

cafenervosa_2

Pricy147 wrote: »

The transaction was not successful - for which they can see by the account history - so regardless of what the other party is saying - they can see the hard evidence on the account.

This is not totally true, for all eBay know the buyer could of sent a cheque or Postal Order and it would not show on your account.

Sugar_Coated_Owl

I think you will just have to learn from what has happened and move on.