Boiler service: need to remove casing?

Leif

I had my boiler serviced, its first after installation 1 year ago. It's a WB 30 CDI. The engineer did not remove the cover which surprised me and when asked he said it was fine as the flue gases were normal. I asked WB, and they said he should really have removed the case to clean the condensate trap/thing, and check whether the burner (or something, forget the name now) needed cleaning.

Any heating engineers have any thoughts on this? Is what he did normal/usual/good?

As an aside, there is only a 40cm gap between the front of the boiler casing and the side of a cupboard, they being in a corner. Is that enough gap? I was able to remove the cover, just.

southcoastrgi

Ok I'm not going to run through the whole servicing thing but it is listed on page 38> of your installation & servicing book which I presume you have as you aren't allowed to service an appliance without it, I would first have done a tightness test on the installation, then the gas rate of the boiler, a working pressure test at the meter & the boiler, then a combustion test on the boiler & if this was ok & the flame picture was fine then no I wouldn't have cleaned the burner out, it does sound like he missed a few of the servicing req out.

No you should have a min of 600mm at the moment this is classed as NCS (not to currant standards) because it doesn't comply with the MI, however if the cupboard was always there ie before the boiler was fitted then it should never have been fitted there as when fitting a new appliance you MUST comply with the MI, if you had a prob that req WB to come out they would be within their rights just to turn around & get back in the van as it doesn't comply with their MI.

Leif

Thanks. The cupboard was fitted by the kitchen company after the boiler, so a fault on their part.

Looks like I need to find someone else to service the boiler.

tlh858

Did you actually request a service or a safety check?

They are two totally different things.

southcoastrgi

tlh858 wrote: »

Did you actually request a service or a safety check?

They are two totally different things.

yes & no there are still certain checks that need to be carried out on either one

Leif

tlh858 wrote: »

Did you actually request a service or a safety check?

They are two totally different things.

Annual service. I must admit to being cheesed off, having taken time off work, and wanting it done properly.

unclebulgaria

When I've spoken to Worcester or any other boiler manufacturer they have told me that the modern boiler has been designed to cut down the need to "strip" a boiler to service it. A flue gas analysis will prove that the appliance is running as per the manufacturers specs, the other checks that southcoastrgi have mentioned also prove that the installer has completed his work properly. Just to add though, Worcester require the fanned draught to be tested by attaching a pressure gauge to the test point on the air intake (I can't remember the page number but its in the servicing instructions) this also gives an engineer an idea as to whether the heat exchanger needs dismantling and cleaning with their service kit.
E.g. Builder at my customers created masses of brick dust which was sucked into the boilers air intake on the flue and clogged the boiler up, strangely it registered ok and within tolerance on the flue gas analysis but failed the fanned draught pressure check.
Leif have a look in the boilers instruction manual and it'll tell you the required clearances. The kitchen fitters are responsible if they've insatalled cupboards too close.