Virgin media contract Issues

ktj989

I received a leaflet through my door offering virgin media 6 months half price on an 18 month contract, however after reading the small print it stated that this offer could be available for a 12 month contract. After ringing up and speaking to a member of the sales team they tried to say that the offer was available for an 18 month contract however I stated what it said in the leaflet and the sales colleague agreed to offer me a 12 month contract with 6 months half price.

However I got my contract through in the post yesterday and it stated that I would be charged 12 months full price and also an installation fee when I was also offered free installation. When I rang up and spoke to a member of the customer service team, they said it was not standard practice to offer contracts of this type and there was nothing that they could do. I then asked to speak to a manager who also refused to do nothing because apparently the sales colleague had not put this on my file. The manager then refused to transfer me to the person who sorted out the contract because apparently any member of the sales team cannot speak to existing customers. I then asked of they could listen to the call but they also refused to do this as the call cannot be listened to in the customer service department as it is a sales call.

I am confused on how to resolve this situation. I did threaten to cancel but they threatened to charge me but I only signed up on the 3rd of August. Any advice would be appreciated. Thanks

Kurtis_Blue

http://store.virginmedia.com/digital-tv.html

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Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment. "