Vodafone charges

Ally1602

Ok so I up graded about 2 months ago. Swapped providers and went from o2 to vodafone. 1st bill was £191. I was shocked but put it down to being in turkey although I used it very little as o had a Turkish sim. Roaming was off.
This last month my charges are £304!:mad: No holidays! It wound seem I went over my call charges. £100 in 3 days. Needles to say I have canceled my direct debit until I get some answers.
Has this happened to any one else. What was there outcome?

buscape

They've probably changed your billing date (and the date you get your new minutes etc) and not bothered to tell you.

Same thing happened to a friend of mine (had a £130 bill) and they gave them a partial credit on the bill as a goodwill gesture.

Ally1602

Really I hope they will offer me this. I've made many calls already about billing issues. The online bills are difficult to understand!
It's ridiculous that the charge 55p/min (Inc vat) for calls, it's not that to use your phone in Europe with other companies!

grumbler

Ally1602 wrote: »

... It wound seem I went over my call charges. £100 in 3 days. Needles to say I have canceled my direct debit until I get some answers.
Has this happened to any one else. What was there outcome?

Those who cancel DD usually end up with their credit history trashed by the network. You seem to have got the answers already. If not, have you checked your bills and what did they say? If the bill was difficult to understand, then either ask the CS for a clarification or just post a copy here.
What's 55p/min? Is is abroad? If so, it's not ridiculous as even in UK most providers charge about 35p/min for out of your allowance minutes. All the charges are published, easy to find, and nobody forced you to buy a contract that charges you find ridiculous.

ivinsp

Ally1602 unfortunately Turkey isn't covered by the EU roaming regulations

Vodafone

Hi Ally1602,

If you are having some problems understanding your online bill, take a look here for a step by step explanation.

I will be happy to give you a breakdown of the charges. You can contact me via the link here with WRT135 FAO Heidi in the subject. If you include a link to your post and a contact number, I will get in touch to discuss it.

If you need to check any of our call charges, they are shown here.

Thanks,

Heidi
Web Relations Team
Vodafone UK

Sunflower317704

Hi I came back from Egypt in June and received a bill for £126 for roaming charges. I was mortified. I did turn off data roaming and only switched on my phone twice (for a short time) on both occasions when my son needed to check something on the internet. I received one text whilst in Egypt (the day after the last use) saying I had used 7mb of data. This made me decide not to turn it on again until I came back to England. My bill is unclear. It shows the usage on both dates, but the megabytes used are all the same on all the entries even though the durations are different. so I don't know how they calculated £126. I hear lots of similar stories about people being hit with massive roaming charges. I don't travel abroad very often, 4 years being the last time. I got a text telling me I had used 7mb of data, why could the company not send a text when you arrive abroad to make you aware.

grumbler

Sunflower317704 wrote: »

WRT135 FAO Heidi

Vodafone_company_representative wrote: »

..You can contact me via the link here with WRT135 FAO Heidi in the subject.

Sunflower317704 wrote: »

My bill is unclear. It shows the usage on both dates, but the megabytes used are all the same on all the entries even though the durations are different.

It's not a call that can be measured in minutes. Data consumption isn't directly related to the time and is measured in pretty big portions.

so I don't know how they calculated £126.

http://www.vodafone.co.uk/personal/price-plans/pay-monthly/travelling-abroad/index.htm
Apparently there has to be €50 spending cap "both in our Europe Zone and ...Rest of World Zone", so it is impossible to spend more than €100 on data in two days.

I hear lots of similar stories about people being hit with massive roaming charges. I don't travel abroad very often, 4 years being the last time. I got a text telling me I had used 7mb of data, why could the company not send a text when you arrive abroad to make you aware.

Why do people not bother to check the costs before taking their smarphones abroad?

Vodafone

Hi Sunflower317704,

So that I can advise on this, I will need to take a look at your account and usage.

You can email me via the link here with WRT135 FAO Heidi in the subject. If you can include a link to your post and a contact number, I will get in touch to discuss this.

Thanks,

Heidi
Web Relations Team
Vodafone UK