t mobile breaking contract

ddarren77

hi
hope someone can help,i am currently on an 18 month contract with t mobile,i have always thought that i could call abroad dialing 07744 first and the call would be classed using my monthy miniutes,not being charged as an international call.phoned t mobile last night to check this and after speaking to several trainees and then getting through to a manager who said t mobile had currently stopped this service but could`nt say why.I then argued that this must be breaking the terms of the contract, as when i signed a new contract it was allowed then and now they have altered my service and not notified me,please can someone tell me if i can cancel my contract because of them breaking the terms
Thanks Darren

medic1978

as far as i know the 07744 number doesnt seem to work on t-mobile. However, various providers have brought out 07755 numbers which do the same job and come from inclusive minutes (including t-mobile)

GlennTheBaker

Last year I cancelled my O2 12 month contract early as they changed the way they charged for 07744 numbers. I wrote to them, quoting their own T&C's. I followed a process tried and tested by others in the same boat but cannot remember where I found all the info but give Google a whirl.

ddarren77

thanks,but the support people never mentioned the other number

ddarren77

tried 07755 but just get message saying i have dialed an incorrect number

medic1978

did you dial the FULL 07755 number as listed on various providers websites?? it should work (PS you DONT just replace 07744 with 07755 and use the rest of the number as usual)

ddarren77

tried the full number listed on websites saying itis free on t mobile miniutes and was charged £4.746 for 07:58 miniutes so a bit fed up

Elf_2

it was working fine a couple of days ago...have t-mobile jst recently started charging 07744 no.

honey123

Hi
I am on 12 month contract with T mobile and I have made international call yesterday evening for 23 minute and when i checked my pill on line it still show it as standred call with 0£ charge

Del_Boy_Gupta

interesting- i have used 07744 on my t mobile as recently as today and according to their systems it has come out of my inclusive minutes. when did the original poster take their contract out?

Elf_2

yeh same here i wasnt gettin charged a couple of days ago so i guess its still working.....maybe its the tariff u have thts not allowing free calls