Anyone else got a sky broadband outage?

caz2003uk

I am using my phone to write this as my Internet isnt working! The router has a solid red @ on the lights, is this a individual thing or is it the same for others?

macman

No, you'll not find that Sky broadband has gone down nationally, though thee might be a local line or exchange fault
Does the line work for voice calls, and have you got a dial tone? If not, report it as a line fault (not a broadband fault) to your line rental provider.

caz2003uk

I have a working dial tone and phone line.

It was all working fine until the red @ light lit up on the router!

Im at work now so wont be able to see again til tonight, but its soo annoying!

prowla

Are they in the process of upgrading the exchange?
I has issues with Sky BB in the first quarter, and had 4 extended outages with them.

macman

Tried rebooting the router?

penrhyn

As above.

Sky Service status can be found here:-

http://www.sky.com/helpcentre/servicestatus/

caz2003uk

All I've seen is some colourful BT signs on the green boxes in my road saying fibre broadband is here, but thats it!


This update wasn't on the site yesterday but it is now, so hopefully this is all cleared up when i go home as the site says it is!

"Broadband

This issue has now been resolved. If you are still experiencing problems with your services please visit the Help Centre which can be accessed via the “Need More Help?” button above.
Outage start time: Mon Aug 13 20:47:00 BST 2012 Estimated resolution time: Tue Aug 14 07:24:00 BST 2012"

penrhyn

BTW are you sure that the @ light was red, it should either be green, or amber, or off.

caz2003uk

penrhyn wrote: »

BTW are you sure that the @ light was red, it should either be green, or amber, or off.

Well it certainly looked red to me

ktothema

caz2003uk wrote: »

Well it certainly looked red to me

I always thought the lights looked red on sky's routers too