CPW O2 Cancellation Notice

mughal

Hi

I could not get good offer from them and now decided to cancell my contract. I rang them and now need to send written notice. may i have their fax number to send please.

chriswuk_2

Best doing it via recorded delivery letter so you have proof it has got there. If you fax it, they could say they never received it & you would have to pay your line rental til sorted !

dagger_meerkat

Is it possible to call up o2 cpw more than 30 days before the contract ends and ask for a DRN so that the disconnection letter reaches in time for the 30 day notice period?

BargainHunter_2

Nope they say that they can only get a DRN(disconnection reference number) if contract 34days or less from end
THEN
you have to write to the gits and Track and trace never works- always send recorded to 1 Portal Way as well as the PO box they give as that will track
If you do overpay they do not repay the excess easily- they owe me about 7 pound and 6 phonecalls later I still haven't had it back!!

dagger_meerkat

So basically, there's over a 90% chance that I will get charged another month's line rental and no pro-rata?

Stompa

I'm a bit puzzled here. I've got a Virgin phone from CPW. When I want to cancel I'd assumed I would need to contact Virgin rather than CPW, is that correct?

dagger_meerkat

Yes, that is correct. No need to contact cpw. My contract however is with o2 cpw, hence the need to contact them for the termination which I think is just lame. All my previous contracts had no need for letters.

Quentin

Even if your o2 contract was run direct with o2 (with no cpw involvement) you would have to send in a letter (this time to 02) to give notice of termination.

Stompa

dagger_meerkat wrote: »

Yes, that is correct. No need to contact cpw. My contract however is with o2 cpw, hence the need to contact them for the termination which I think is just lame. All my previous contracts had no need for letters.

Ah OK thanks, I hadn't realised there was an 'O2 CPW' which is different from 'O2'.