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NTL Complaints
purplekim
Posts: 23 Forumite
in Phones & TV
Hi all
Having been a customer of BT for over 25 years when I moved I thoughts I'd take money management and save money with NTL.
When I took on the service I was assured that in the case that I moved I would not be held to the years contract if it wasnt possible for any reason (including moving into temp accommodation) I would not be held to the 1 years contract and there would be no penalties. This was important as I only had a 6 month rental agreement and was getting married to an Australian and may move countries.
Away its now 8 months on and I am moving due to the landlady needing to sell, I am moving in with friends and the short term and so have no need for the NTL line. When I contacted them to disconnect they informed me I was liable for the year and that I could if I wanted to have a refund from them for the remainder 3 months when I would not be using the service for up to 2 years when I reconnected with them. I was extremely annoyed and when I asked for the name of the person who sold me the line was told that there isnt that information available and I would never have been told this. So he was basically calling me a liar. He then went on to say that I should record conversations with people so I would have proof. I asked him to hold a second whilst I started to record our conversation at which point he said I am putting you through to customer services and our conversation is over.
When he put me through after holding for about 15 mins the lady at the other end was extremely unhelpful and would not pass me on to her manager and gave me a nameless customer complaint address to write to.
I believe they have mis-sold me the service and have complained to Ofcom.
Speaking at 3 other people who have taken on services with Ntl now Virginmedia - I was informed all had an issue and have moved to BT.
These involved:
- being disconnected whilst on calls
- trying to get through in the first place often 15- 20 mins waiting time
- being hung up on
- rude and unhelpful staff
I have had problems getting through in the past, but given this issue now have decided that under no circumstances will I ever move from Bt in the future.
Can anyone who has had isssues reply, it would perhaps help resolve this one.
Thanks
Having been a customer of BT for over 25 years when I moved I thoughts I'd take money management and save money with NTL.
When I took on the service I was assured that in the case that I moved I would not be held to the years contract if it wasnt possible for any reason (including moving into temp accommodation) I would not be held to the 1 years contract and there would be no penalties. This was important as I only had a 6 month rental agreement and was getting married to an Australian and may move countries.
Away its now 8 months on and I am moving due to the landlady needing to sell, I am moving in with friends and the short term and so have no need for the NTL line. When I contacted them to disconnect they informed me I was liable for the year and that I could if I wanted to have a refund from them for the remainder 3 months when I would not be using the service for up to 2 years when I reconnected with them. I was extremely annoyed and when I asked for the name of the person who sold me the line was told that there isnt that information available and I would never have been told this. So he was basically calling me a liar. He then went on to say that I should record conversations with people so I would have proof. I asked him to hold a second whilst I started to record our conversation at which point he said I am putting you through to customer services and our conversation is over.
When he put me through after holding for about 15 mins the lady at the other end was extremely unhelpful and would not pass me on to her manager and gave me a nameless customer complaint address to write to.
I believe they have mis-sold me the service and have complained to Ofcom.
Speaking at 3 other people who have taken on services with Ntl now Virginmedia - I was informed all had an issue and have moved to BT.
These involved:
- being disconnected whilst on calls
- trying to get through in the first place often 15- 20 mins waiting time
- being hung up on
- rude and unhelpful staff
I have had problems getting through in the past, but given this issue now have decided that under no circumstances will I ever move from Bt in the future.
Can anyone who has had isssues reply, it would perhaps help resolve this one.
Thanks
0
Comments
-
Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
This discussion has been closed.
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