Can you pause a sky account?

tamasina

I'm having a nightmare with them at the moment. My nan is in hospital and we don't know for long so i asked Sky if i could pause the subscription. Apparently i can either drop it to £20 per month (she pays over £40) or i can cancel it giving 31 days notice. This is crazy as you pay in advance anyhow. They also want her to sign a letter to cancel, but she can't even hold a pen. No idea what to do now

Del_Astra

Have you explained the situation in a calm a polite way to Sky?

When I was moving I was inbetween houses, and I wanted to cancel I got it for £8 a month for 6 months (down from £40), In the end we were without it for for 5 weeks so thought it was well worth it.

Heinz

tamasina wrote: »

They also want her to sign a letter to cancel, but she can't even hold a pen. No idea what to do now

I'm absolutely certain 'she' can hold a pen (wink, wink).

Moneymaker

Sign the darn letter yourself in her name or just do a squiggle. :cool:
She's hardly going to complain, is she? Sky aren't going to quibble because you've told them she's ill.