Virgin Media

Duck

I am leaving and have cancelled all of my services today, due to a Jessica parks in business support at 11.11 today. My service was modified last week to cancel my phone and keep my 100 mg Broadband.

Well as of this morning I was bombarded by business calls as the number seemed to have been reactivated by your error. When I tried to call 150 I kept being routed to business, I spoke to a Jessica Parks, who basically said the fault lies with residential and not with business, I explained I knew this, she then proceeded to tell me to call 150 again and just wait and not press prompts, and just wait till somebody answers. She said its not her fault it residentials fault, the old passing the buck game, she would not transfer me and then her attitude changed to a nice tone, to a your a piece of dirt tone, and I'm sure I cant tell until I listen to tape properly, she had not put me on hold correctly, and I heard her call me a name, charming the old C word.

She did not want in any way shape or form want to take ownership of my case and listen to me, except speak over me and pass me off to another department. I have now cancelled all my services and given 30 days notice, I also luckily recorded my call, and shall be using it in my complaint to Trading Standards. I have never been treated in such an unprofessional manner in all my life, and the response from the cancellation team as I told them the issue........Well you wont get speeds and uncapped downloads from anywhere else?? Amazing you as a company thinks your fast speeds are all you can dangle over us,

I will wait for BT Infinity they are going to fibre up the whole UK

Virgin seem to not want to deal with problems but simply tell me who much I download and how other providers wont let me download as much

spike7451

If this Jessica Parks is in business,then the's not a lot she can do as she would not have access to the residential customers data base,however this sounds to me like a provisioning issue,which is again a separate department & they look after all phone numbers allocated to customers.So she's partly incorrect in that this is a residential fault,it's a provisioning issue.Problem is provisioning won't talk to customers (or they didn't when I was a residential service engineer for them.
You need to raise a "provisioning fault" with the residential fault desk (or whatever they're called now) should you wish to continue.

Kernel_Sanders

Duck wrote: »

I also luckily recorded my call, and shall be using it in my complaint to Trading Standards.

Did you tell her that the call was being recorded?

Duck

yes I told her for legal reasons