Kent Reliance - Beware of Indian call centre

bunny13

Kent Reliance have treated me VERY shabbily. I had two 1-year bonds. 1st was about to mature so I got a letter asking where KR was to pay the money. I wrote, into my 1st direct account please. KR phones: someone whose accent was so broad I found it hard to understand. They can't send money to 1st d as they don't believe I have an account here. It has to go to the account the money came from (So why ask me where I want it to go to then?). The account where the money came from is closed. They won't send me a cheque. They want to see a bank statement from 1std; but I don't have one,I bank online. I sent KR a screen dump from from 1st d online account. Another phone call from KR , even broader foreign accent than before. I thought, 'why are there so many Indians living in Kent?' I could hardly understand the woman. Screen dump no good we need a bank statement from 1st d. So I got 1st d to post one to me. Meanwhile I wrote KR a email stating how cross I am. A nice man called me back from KR. He would pay the money directly into my 1st d account. It will be there monday. Well,it wasn't. I sent another email. The money did arrive at last. THEN the second account matured. I sent off my maturity instructions, with the 1st d bank statement, 1st class. KR wrote back; 'As I didn't reply they have sent my money into another of their accounts!' Rang KR. Asked for complaints dept. Got cut off.
Emailed them. I Said, if you want a letter from me I'll gladly send it and I can send as many as you like. On the envelope I will list my grievances against your company so at least the postal workers will be warned against you. (I ran a similar campaign a few years ago against a company that sent me junk mail. I didn't put stamps on the letters so I hope that besides being annoyed they got fined for lack of stamps. I used free postcards from the cinema. It worked in a way that phoning them and asking them not to send the junk mail didn't). THAT got results. A call from KR by a person with excellent clear English; money appeared in my account next day by BACS, handsome apology and I've been promised a cheque for £40 but I haven't seen it yet.

johnmoney05

Mr_£ wrote: »

It looks to me that Kent Reliance have treated you exactly to the letter of the Money Laundering regulations, no bank or BS is allowed to post money to another account of your choosing, they're only allowed to post money back to the account from where it came. I have a number of accounts with a number of different instituitions (KR, Bradford & Bingley now Santander, Nationwide and Northern Rock) and each of them operate a similar policy! I have reinvested my money with KR for two years now, yes the service isn't great but the interest rates are generally pretty good and better than I have seen in many of the big banks, and yes, their call centre seems to be in India, ndia is full of Indians...get over it!

Not fully correct! I had my The AA fixed rate account matured this month, I was asked and the money was sent to any account under my name.

India must be full of Indians, you are right. But should we get over the call centre in India? No...we don't!

k12479

bunny13 wrote: »

A call from KR by a person with excellent clear English

Ironically, your English is not exactly very clear.