want out of tiscali? here's the way .....

lewt

i got a letter about their famous FUP and my over usage. i got one at the begining and stopped downloading. now im out of contract so i ingored them. and this was the result. :money: :beer:



14 March 2007

Dear Lewt

Further to our previous two heavy usage warnings, this letter is to inform you that we have not
seen any significant reduction in your peak time usage. We have therefore started managing
your usage during peak hours.

All of our users have the right to art accepIebCe qualify of service and to ensure this Tiscali
employs a Fair Use Policy. This gives Tiscali the nght to manage
customers whose usage adversely affects our network and the service of other customers.
This is referred to in clause 84 of the Terms and Conditions of our Broadband service (note
clauses 5.9 in the old Terms and Conditions if You registered before 2005) and detailed in or
Fair Use Folicy

From now on, during peak hours you will share bandwidth with other heavy users.

Although your service will still be unlimited, your experience when downloading at peak hours
will depend on what you and the other heavy users are doing. if everyone is webbrOWsing
and reading emails. you will experience normal broadband speed. If on the other hand
everyone continues to use Peer to Peer or file sharing software you will experience slower
broadband speeds.

Your broadband service will not be affected outside of the peak hours.

If you wish to seamlessly migrate to another service provider using a MAC Code please call
the cancellation line 0845 077 4488. advise the agent you have received this comnunication
to obtain your MAC Code You will be permitted to migrate away regardless of whether you
are in contract or not.

If you have a query regarding this letter then you can email
broad bandservices




Tiscali Broadband Team
.........................................................................................................
So as you can see if i had carried on downloading i would have been [STRIKE]Told to p1ss off[/STRIKE] allowed to leave. so i thought i'd post this for any others in the same situation as i was a few months ago.

I didnt read the T&C's when i signed up and learned that unlimited downloads often don't exsist. so thats the best thing to do before you sign.

trets77

Think it will work with Toucan ???

aren,t they the same company ect ect.

i was told that my broken Modem was down to me and i could forget getting a new one off them. even though the call center had promised one was being dispatched twice !!!!. Bare faced lies , plain and simple.

Caught between Irish call center that don,t care and a Indian one that read everything from a script.

i so cannot wait to kick them down the road !!!!!!

Take my advice avoid Toucan like the Ebola virus