Vodafone signal issue - what to do

WelshBluebird

Got a bit of an issue here, on behalf of my parents.

Both of them are on Vodafone, and usually there is no problem at all. There is a mast on the hill close to where we live so signal is usually excellent (4/5 bars on 3G). But since Sunday evening neither of them have had any signal at all. This has also been confirmed by a couple of my friends living nearby who are also on Vodafone. My father works 3 miles away and he gets signal at work, and another of my friends who lives around 3 miles away in the other direction also gets signal on Vodafone. So it seems to be as if the mast nearby has failed.

Now I've sent a tweet to Vodafone asking about it, and posted on their network issue forum (and have had replies from 3 other people saying they are in the same area and have the same issue) but have not had any reply from Vodafone themselves (apart from a reply on twitter saying if there is an issue to post on the forum - no investigation on their part which other networks seem able to do).

I am going to advise my parents to give Vodafone a call later on today, but until then is there anything I can do to try to find out what is going on (as I don't even know if they have acknowledge the issue yet - let alone started to try to fix it)?

buscape

They can get some of the line rental back if they don't have signal for more than 3 days:

10 Credits if there is a failure of the service

a If we have to maintain our network or if there is a technical fault on our network that means you can’t use all our services for three days in a row, we’ll credit you for the line-rental charge for the period the service was not available.

http://www.vodafone.co.uk/vodafone-uk/about-this-site/terms-and-conditions/products-and-services/pay-monthly-airtime-conditions/index.htm

I'm sure Vodafone's representatives on this forum will be along soon. They will be able to find out what's going on.