Facebook & Ebay Acc Blocked Message

emmamed

last night while using facebook i had something come up on my FB account saying my account has been blocked and asking for card details to verify my account. thing is it is displayed at the top of my FB page and if i scroll i can then view some of my Fb page.

i then had the same sort of message on my ebay.

I have done a virus scan using my AV (trend micro) and nothing.

can anyone advise what to do to get rid of it?

my accounts arent blocked btw, as if i use hubbys laptop i dont have the messages.

TIA

debitcardmayhem

Download and run Malwarebytes quick scan and post the results here.

emmamed

debitcardmayhem wrote: »

Download and run Malwarebytes quick scan and post the results here.

it wont open i get the following



404. That’s an error.The requested URL /products/malwarebytes_free/ was not found on this server. That’s all we know.

ballyblack

in Chrome

http://www.malwarebytes.org/products/malwarebytes_free/

emmamed

just googled malware but it wont let me download it, keeps coming up with some box saying about the script

ballyblack

what happens when you click on this link

http://www.malwarebytes.org/products/malwarebytes_free/

Robisere

Use your husband's laptop to inform FB & E bay about this. You have had a virus attack, someone is trying to obtain your CC details. If you cannot download Malwarebytes, it is blocking everything except what it wants you to do.

Worst case scenario: you may have to wipe the machine by reinstalling Windows.

What are you running? (Windows 7, XP?)
Do you have vital stuff on that PC?

It may be possible to use System Recovery to return the machine to an earlier (uninfected) time. Reply and I will tell you what to do.

EDIT:
Are the laptop & PC networked, or part of a Homegroup, or are they separate? I hope the latter, if not do not have them on at the same time.

emmamed

ballyblack wrote: »

what happens when you click on this link

http://www.malwarebytes.org/products/malwarebytes_free/

i get the same message as before.

emmamed

Robisere wrote: »

Use your husband's laptop to inform FB & E bay about this. You have had a virus attack, someone is trying to obtain your CC details. If you cannot download Malwarebytes, it is blocking everything except what it wants you to do.

Worst case scenario: you may have to wipe the machine by reinstalling Windows.

What are you running? (Windows 7, XP?)
Do you have vital stuff on that PC?

It may be possible to use System Recovery to return the machine to an earlier (uninfected) time. Reply and I will tell you what to do.

i tried 3 different restore points last night and each one said it couldnt restore. i have sent FB a message about it. i will send ebay 1 too.
i am running windows 7, got loads of stuff on here, as its my main pc to access internet and store pics

Fosterdog

Try downloading malwarebytes from your husbands laptop and then pop it on a USB stick to install it on your laptop

paddyrg

I suspect you may have a corrupted (deliberately corrupted, that is) hosts file redirecting AV supplier links to prevent you from downloading tools to clear your machine

Can you start in 'safe with networking' mode, then try again?