Quick ppi question re gesture of goodwill

ALDB66

Hi there,
Just wondering if I write to Natwest in reply to their 'gesture of goodwill' offer for misold ppi asking them to revise their offer as I don't feel it reflects the actual amount owed me, might they then withdraw the offer altogether? Or will I still be able to accept their original offer if they refuse to increase it?
No point in going to FOS as have no statements beyond 6 years ago, despite having paid ppi on the card for the last 17 years.
Thanks.

dunstonh

Just wondering if I write to Natwest in reply to their 'gesture of goodwill' offer for misold ppi asking them to revise their offer as I don't feel it reflects the actual amount owed me, might they then withdraw the offer altogether?

No. Only if you go to the FOS can they withdraw the goodwill offer (doesnt happen often but if its a case where there is no evidence of wrongdoing and its cheaper for them to pay out than argue to avoid the FOS fee they may withdraw it if you go to the FOS).

The payout method is defined. So, there shouldnt be any room to haggle. It should be a refund of premiums plaid plus interest (minus any claim amounts or rebates). There is no requirement for them to pay any amount that cannot be proven. So, for destroyed data where premium information is unknown, they do not have to pay anything for that period unless you can provide the proof. That said, some people have been successful with certain firms getting a bit more.

ALDB66

Thank you for that. I don't hold out much hope for getting them to increase it to be honest, but it's encouraging to hear some people have had some success. Worth a try I guess now that I know they can't withdraw the original offer.
Thanks again.