Colleague Issues

indie63

Frequently if i go to him and ask how long a particular job will take all i get is "dont know" and a bunch of expletives, I need that information to give to the customer, he as the technician is the only one who can provide it, when i press him on an answer that i need to get from him it will then be a case of "F%$& O££ in a very aggressive manor.

ILW

So put in a grievance regarding innapropriate language which you find offensive.

Taadaa

Does your line manager also manage him?

If your line manager cannot handle it, but agrees there is an issue that needs to be addressed, then you need to insist that your LM pushes it up the management chain.

Regardless of his treatment of the OP, he cannot just up and walk out of the workplace in the middle of the day because it suits him. Sounds like he needs to be on a disciplinary to me.

Sambucus_Nigra

indie63 wrote: »

Frequently if i go to him and ask how long a particular job will take all i get is "dont know" and a bunch of expletives, I need that information to give to the customer, he as the technician is the only one who can provide it, when i press him on an answer that i need to get from him it will then be a case of "F%$& O££ in a very aggressive manor.

So take a diary out, look at your watch, note the time, place and exactly what you and he said in the diary for the day. When he asks what you are doing, tell him you have been advised to note all negative interactions down in record format. and say no more.

Or tell him if doesn't know, then perhaps he ought to pull his finger out and find out and you will be expecting the ETA to be emailed to you by xpm that day. And that you would appreciate it if he does not swear at you. Then follow up with an email saying 'as per our conversation today at n time, just to confirm that you do not know when y will be ready, so if you could please get that to me by xpm [or whatever time BEFORE you need to tell the client] that would be great, thanks'. BC them all to yourself for your own records.

Sambucus_Nigra

Taadaa wrote: »

Does your line manager also manage him?

If your line manager cannot handle it, but agrees there is an issue that needs to be addressed, then you need to insist that your LM pushes it up the management chain.

Regardless of his treatment of the OP, he cannot just up and walk out of the workplace in the middle of the day because it suits him. Sounds like he needs to be on a disciplinary to me.

Sounds like another case of a manager not being able to manage people.

indie63

My manager is to an extent intimidated by him, and has admitted he does not know how to resolve it with him, as i said, this person worked here before and had a bit of a reputation of being like this.

And yes he did up and walk out mid morning !! I have said good morning to him every day since and he just ignores me, and as i said all communication from him is now through a third party.

Thanks

pmlindyloo

indie63 wrote: »

There is an issue at work currently whereby I am put in a position to have to communicate with a colleague who speaks to me with no respect, very aggresive with their tone & body language and i find this very intimidating as I feel that i cannot stand up for myself. My line manager has been aware of this issue for a number of months and now has decided to take action and tried to resolve the issue and this backfired. I have tried to be the bigger person and put the issue aside and get on with the job but now its has got worse and have been totally ignored and the communication which is required in my role has stopped which is effecting the performance of my role. The communciation has stopped on their behalf and the only communication is coming via 3rd parties which is making the issue more apparent and drawing attention to it. When my line manager tried to resolve the issue I was more than willing to speak openly and get everything out in the open to deal with it however the colleauge wouldn't discuss anything and chose to leave the meeting Any help or advice would be greatly appreaciated. Thanks

You need to follow through with what you have started.

This needs to be done formally. You must follow through the grievance procedure outlined in your staff handbook.

If your line manager is not dealing with this then you need to go higher up the chain.

Have a read of this: http://www.adviceguide.org.uk/england/work_e/work_problems_at_work_e/dealing_with_grievances_at_work.htm and get some advice from CAB or ACAS.

getmore4less

indie63 wrote: »

Frequently if i go to him and ask how long a particular job will take all i get is "dont know" and a bunch of expletives, I need that information to give to the customer, he as the technician is the only one who can provide it, when i press him on an answer that i need to get from him it will then be a case of "F%$& O££ in a very aggressive manor.

Dont talk use email

Email his manager and ask when his worker will deliver the particular jobs.

cc: the person and your manager

JCP

It sounds like the guy may be getting wound up by all the interruptions.
You ask him for an ETA and he doesn't know, so you just ask him again. He still isn't going to know. Suggestion is that it is a technical job, and it is quite possible that he isn't going to know how long it'll take to fix it until he actually understands what the problem is. Frequent interruptions won't help in this regard.

Don't deal with him directly, deal with his manager.
Don't interrupt frequently - gather your questions into batches.
Swearing at you isn't acceptable. Was this a one off, or is it every word out of his mouth?

Savvy_Sue

JCP wrote: »

It sounds like the guy may be getting wound up by all the interruptions.
You ask him for an ETA and he doesn't know, so you just ask him again. He still isn't going to know. Suggestion is that it is a technical job, and it is quite possible that he isn't going to know how long it'll take to fix it until he actually understands what the problem is. Frequent interruptions won't help in this regard.

Don't deal with him directly, deal with his manager.
Don't interrupt frequently - gather your questions into batches.
Swearing at you isn't acceptable. Was this a one off, or is it every word out of his mouth?

I think this is good advice: if he also lacks social skills he's not going to learn them overnight. Some people just can't do chit chat friendliness.